Wilderness Server

TITLE: WILDERNESS GRILL SERVER

DEPARTMENT: Wilderness Golf Course

SUPERVISOR: Wilderness Dining Room Manager

SHIFT: Varies

CLASSIFICATION: Non-Compact/Gaming License not required

JOB SUMMARY:

The Server greets and serves food and/or beverages to patrons while focusing on the highest level of customer service.

DUTIES AND RESPONSIBILITIES:

The Server will work under the supervision of the Wilderness Dining Room Manager.

• Provide immediate attention to all guests upon seating, greet warmly and distribute menus.
• Fill glasses with ice water while guests decide upon order; answer questions and suggest menu items.
• Take guest food and/or drink orders.
• Turn orders into kitchen; inform cooks about any special cooking instructions.
• Assemble food on tray; procure items from each station as necessary.
• Serve meal; place dishes by courses in front of each person; serve from left of the person.
• Check back to ensure guest satisfaction; replenish water and butter as necessary.
• Remove soiled dishes as guests finished.
• Suggest and serve dessert, coffee, and after dinner drinks.
• Verify accuracy of prices, state and federal taxes, tips and other charges on all checks and present bill to guests.
• Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures.
• Keep tables, dining room and bus station clean and tidy.
• Advises supervisor of any complaints as soon as they occur.
• Performs side work, clean-up and closing duties as assigned.
• Attend pre-meal meetings as requested.
• Perform other duties as appropriate.

QUALIFICATIONS:

• High school preferred.
• 1year server experience preferred.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The Server shall have overall good physical and mental health to work in a fast-paced work environment. The position will require standing for extended periods of time, walking and bending and an ability to lift a minimum of fifty (50) pounds.

Work hours may include days and evenings on weekdays and weekends. Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service. Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.