Field Service Engineer

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

Job Description

The Field Service Team is dedicated to resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. We are seeking a highly skilled and customer-focused Field Service Engineer with a strong background in electrical engineering and experience in software development kits (SDKs), APIs, and wireless communication technologies such as Wi-Fi, Z-Wave, and Bluetooth. The ideal candidate will be responsible for providing on-site technical support, troubleshooting, installation, and maintenance for our consumer-connected products. The role requires a deep understanding of both hardware and software, with the ability to ensure seamless operation and integration of connected devices.

RESPONSIBLIITIES:

• Install, configure, and test consumer-connected products at customer sites, ensuring they meet quality standards.
• Troubleshoot and resolve hardware, software, and connectivity issues related to Wi-Fi, Z-Wave, and Bluetooth communication protocols.
• Provide on-site customer support, addressing technical inquiries, and guiding clients through product setup and usage. 
• Provide training to customers on the operation of connected products and troubleshooting techniques.
• Understand our software development kits (SDKs) and APIs to troubleshoot integration and customized solutions for clients.
• Collaborate with internal development teams to ensure smooth integration between hardware and software for seamless user experiences.
• Document field service activities, including customer interactions, troubleshooting steps, resolutions, and maintenance performed.
• Provide detailed feedback on product performance, usability, and areas for improvement.
• Maintain a deep understanding of wireless communication technologies, including Wi-Fi, Z-Wave, and Bluetooth, and their applications in consumer devices.
• Stay current with industry trends, new technologies, and product innovations.

Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
• Minimum of 3 years of experience in a field service engineer role, preferably in consumer electronics or IoT devices.
• Hands-on experience working with SDKs, APIs, and custom software solutions for consumer products.
• Proficiency in Wi-Fi, Z-Wave, and Bluetooth technologies for device communication and integration.
• Ability and willingness to travel 10-20% of the time

PREFERRED QUALIFICATIONS:  

• General construction knowledge
• Hubspot reporting and tracking proficiency
• Ability to use ERP systems

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is  $63,000 - $110,000.  Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: Plumbing, Doors and Security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.