Operations Supervisor

Description

Title:                                       Operations Supervisor - Team Leader

Unit:                                    Education & Employment Services

Salary:                                $65,000 to $70,000

Reports to:                          Project Director, Pathways Home 5                                  

Status:                                 Full Time; Regular, Exempt                   

Location:                            NYS DOCCS Facilities; LIC Office

Days/Hours:                       Monday - Friday, 9am-5pm; Some evenings and weekends may be required

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency just under $79 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and in depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve.  Fortune currently serves approximately 14,000 people a year. Our participant population mirrors the incarcerated population in being approximately 85% male and over 90% people of color. Our program models are recognized, both nationally and internationally, for their quality and innovation.

Position Summary

Under the supervision of the Project Director, Pathway Home 5, the Team Leader (Operations Supervisor) provides guidance and supervision to the team of Group Facilitators, Case Managers and the Driver. The Team Leader (Operations Supervisor) will be responsible for supporting the Project Director with overseeing the successful implementation of the US DOL Pathways Home 5 contract and the achievement of all milestones during the contract period. The Team Leader (Operations Supervisor) is assigned to manage service delivery in NYS Prisons and our main service center office in Long Island City, Queens.

Mission, Culture and Fit

The Team Leader (Operations Supervisor) must embody the values and mission of the Fortune Society. This includes meeting our participants where they are, demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worst things we have done.

Results Driven

The Team Leader (Operations Supervisor) works with the Project Director to manage contracts to ensure deliverables are met and lead ongoing program improvements, maintaining commitment to meeting and exceeding program deliverables. The Team Leader (Operations Supervisor) anticipates, identifies, and effectively addresses issues and/or risks, planning for contingencies to manage challenges and follows through on plans established. They will also manage projects and tasks successfully from inception to delivery.

Supervision

The Team Leader (Operations Supervisor) should be able to communicate vision to direct reports and ensure that the team understands and strives towards defined performance goals.  The Team Leader (Operations Supervisor) carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and mentoring employees; addressing employee relations and resolving problems.

Effective Judgement and Decision Making

The Team Leader (Operations Supervisor) will demonstrate their ability to apply the principles of management, effectively communicate, engage and motivate team members to meet the milestones required for the program. The Team Leader (Operations Supervisor) is a leader that can make effective and efficient decisions and encourage prudent risk taking. They will also illustrate excellent interpersonal skills.

Collaboration

The Team Leader (Operations Supervisor) must work closely with their team to use informed program trends to enhance the program services. The Team Leader (Operations Supervisor) will build and maintain strong relationships with community partners, employers, and stakeholders to expand program reach and impact.

Essential Duties and Responsibilities

Program Leadership

• Provide administrative support, training, supervision and programmatic guidance to the staff, while ensuring the delivery of quality services to participants, ensuring goals are met for the Pathway Home 5 program;

• Assist the Project Director with program operations in the facilities and in the community, including discharge planning, career development workshop participation, hard skills participation, fellowship completion and support with direct placement services;

• Work closely with other key staff who play an important role in implementing the program;

• Support the Director with administrative duties including but not limited to, hiring and onboarding new staff, creating program operation calendars, designing coverage schedules, approving timesheets and completing performance evaluations;

• Act as a liaison with DOCCS staff, community organizations, government agencies, and funders;

• Assist with coverage whenever the Project Director is out of office;

• Supervise, support and train Group Facilitators, Case Managers and Driver with a goal towards skill set development.

Pre-Release Employment Services

• Ensure the delivery of a structured Career Development Workshop curriculum tailored for the individuals who will be returning to the community within 20 - 270 days;

• Ensure quality of service delivery by routinely monitoring staff at multiple sites, reviewing their data weekly and ensuring data has been entered and recorded in all database systems;

• Support with the coordination of Hard Skills implementation and instruction in-facility and be the point of contact with the vendor.

• Ensure discharge plans and coordination of post-release employment support is completed and accurate, conducting monthly audits;

Post-Release Employment Services

• Support the Project Director with designing a one-week, post-release Career Development Workshop, including mock interviewing and resume writing support;

• Oversee case management services, including referrals to wrap-around services in other departments, vocational trainings, transitional employment opportunities and direct placement support services;

• Support the staff in developing an extensive base of referral partner agencies that provide services in the community such as substance use treatment, mental health treatment, and others essential service;

• Coordinate service provision post release with the community-based Education and Employment Services team;

• Continuously seek new resources and opportunities to support the needs of clients;

Data Management and Reporting

• Support Project Director with data collection, ensuring for accuracy and completion, to assess program effectiveness and inform strategic adjustments;

• Ensure required data is entered accurately and in a timely manner into Fortune’s agency-wide database, Caseworthy and US DOL’s WIPS database system;

• Work with Data Analyst to ensure data is accurate prior to submitting reporting to the funder and including data on internal Critical Indicator (CI) reporting;

• Ensure accurate and timely reporting to stakeholders and funders.

Qualifications

Qualifications:

• Bachelor’s degree in Sociology/Social Work/Criminal Justice/Public Administration or other         life/professional experience equivalent to a Bachelor’s degree;

• A minimum of three years of experience in management capacity, with at least five years         working in social service, criminal justice or workforce programming;

• Bilingual (English/Spanish) preferred;

• Skilled communicator who is able to liaise interdepartmentally, as well as with community     partners and stakeholders;

• Experience working in correctional setting and reentry preferred;

• Strong administrative and organizational skills;

• Strong written, verbal and public speaking skills;

• Excellent computer skills, including the ability to write reports and enter data into a database;

• Ability to maintain composure and patience in challenging circumstances;

• Ability to work a flexible schedule;

• Proficiency in Microsoft Office Suite applications, including Excel, Outlook and Office 365;

• Ability to work independently and on a team;

• Ability to secure NYS DOCCS volunteer services clearance;

• Experience and/or desire to work with a culturally diverse population; and

• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant personal experience is a plus.

Travel Requirements - Frequent travel between assigned NYS DOCCS Facilities. Travel to Long Island City office, other Fortune offices, conferences and other relevant events.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer.  All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Salary : $65,000 - $70,000