What are the responsibilities and job description for the Medical Receptionist/Medical Assistant position at Forum Health LLC?
Full Job Description
Forum Health is a nationwide network of medical providers specializing in functional medicine. We take pride in helping our patients reach their full wellness potential using precision functional and integrative treatments.
Forum Health network needs a reliable, customer-oriented Medical Receptionist/Medical Assistant to join the team.
Job Description
The Full Time Medical Receptionist/Medical Assistant will provide customer service to our patients and administrative support to our medical team. This is a fast-paced Medical Office with a high volume of calls and patients. Office hours are Monday-Thursday 8:45am-5:00pm and Friday 8:45-12:00pm. This position serves as the company’s first impression to all our patients and visitors, so we always expect the person in this role to both dress and act professionally. This is a cross-trained hybrid role with full administrative duties and some clinical duties. This role requires flexibility in day-to-day tasks and the initiative to fill in where needed.
Education/Experience
- High School Diploma/GED
- Excellent customer service skills
- EMR Experience
- Excellent phone etiquette
- Detail oriented
- Ability to Multitask
- Team Player
- Excellent communication skills both verbal and written
- Comfortable with being cross trained in daily office and administrative duties, plus clinical duties
- Integrative medicine or med spa experience a plus
- Phlebotomy experience a plus, training available if needed
Duties and responsibilities include the following. Other duties may be assigned.
Administrative Duties:
- Greet Patients
- Answer incoming calls, faxes, and emails
- Taking detailed messages for the medical staff
- Provide each patient with excellent, personalized service
- Scheduling appointments
- Invoicing and inventory control
- Accounts Receivable
- Order fulfillment and shipping
- Patient documentation
Clinical Duties:
- Assist with clinical procedures, such as sexual wellness, aesthetics, and procedures
- Basic patient vitals i.e., blood pressure, weight, height
- Take patient medical history
- Draw blood, and process specimen
- Performing basic laboratory tests, if needed
- Patient injections
- Instructing patients about medications and treatment plans
- Authorizing medication refills to pharmacies and in-clinic
Job Type: Full-time
Pay: $18.00-21.00 per hour.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Employee discounts program
Schedule:
- 8-hour shift
- Day shift
- Morning shift
- No weekends
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Rochester Hills, MI
Ability to Relocate:
- Rochester Hills, MI 48346: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- A patient who needs an endoscopic procedure would most likely visit a/an ______.
A. gastroenterologist
B. oncologist
C. cardiologist
D. dermatologist
E. rheumatologist
Education:
- High school or equivalent (Required)
Experience:
- Phone etiquette: 1 year (Required)
Ability to Commute:
- Rochester Hills, MI 48309 (Required)
Work Location: In person
Salary : $18 - $21
