AP/AR Clerk I

Department: Finance & Admin Reports to: Finance & Admin Manager

Position Type: Full-Time (40 hours/week) Location: Fresno HQ/Hybrid Remote

FLSA Status: Non-exempt Travel Required: Minimal

Brief Summary:

Reporting directly to the Manager of Finance and Administration, the AP/AR Clerk will be responsible for processing invoices, managing vendor and customer accounts, reconciling statements, and ensuring accurate and timely payments and collections. This ideal candidate will have a strong attention to detail, excellent organizational skills, the ability to work independently and thrive in a fast-paced environment. Providing exceptional customer service is a key component of this role.

Essential Functions:

Reasonable Accommodations statement: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Include all-important aspects of the job - whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Accounts Payable (AP):

• Process vendor invoices accurately and efficiently.
• Review vendor statements and reconcile accounts to ensure accuracy and resolve any discrepancies or issues.
• Prepare and process payments to vendors, including checks, ACH payments, and wire transfers, and maintain accurate payment records.
• Communicate with vendors regarding invoice discrepancies, billing inquiries, payment status, and resolve issues in a timely and professional manner.

Accounts Receivable (AR):

• Generate and distribute customer invoices accurately and timely, ensuring proper documentation and adherence to billing terms and schedules.
• Process customer payments received via various methods, including checks and electronic transfers, and apply payments to customer accounts accurately.
• Monitor accounts receivable aging reports and follow up on outstanding invoices, communicating with customers to resolve payment discrepancies and issues.
• Assist in the resolution of customer billing inquiries, disputes, and discrepancies in a timely and professional manner.

General:

• Maintain accurate and organized records, files, and documentation related to accounts payable and accounts receivable.
• Assist with other finance-related tasks and projects as needed.
• Collaborate with other members of the finance team and cross-functional departments to support company goals and objectives.
• Assist with month-end and year-end closing processes.
• Ensure all activities support the Forward Advantage Brand Promise.
• Other duties as assigned.

Knowledge, Skills and Experience:

Required:

1. Minimum of 3 years of experience in accounts payable, accounts receivable, or related finance roles

2. Strong understanding of accounts payable and accounts receivable processes and procedures

3. Excellent organization and documentation skills

4. Strong attention to detail and accuracy in data entry, reconciliation, and transaction processing.

5. Exceptional communication and interpersonal skills, with the ability to work effectively with vendors, customers, and colleagues.

6. Ability to prioritize and manage multiple tasks and deadlines efficiently in a fast-paced environment.

7. A commitment to continuously acquire new knowledge and to develop oneself, both professionally and personally

8. Ability to work independently with minimal supervision and prioritize tasks to meet deadlines.

9. High level of integrity, professionalism, and confidentiality.

10. Proficiency in Microsoft Office (e.g., Excel, Word, Outlook, Teams) and accounting software(e.g., QuickBooks, NetSuite)

a. NetSuite experience preferred

11. Associate Degree in Accounting or Finance are a strong plus.

12. Salesforce experience, desired

Competencies:

1. Able to maintain the highest level of confidentiality and discretion

2. Able to learn what our products do and how they work

3. Friendly and easy going personality

4. Works well in a team environment

5. Detail oriented with strong documentation skills

6. Strong communication and people skills

7. Responsible

8. Take initiative to solve problems without prescribed solutions

9. Work independently

Work Environment: Remote position – Required to have a dedicated work area that provides information privacy.