What are the responsibilities and job description for the Billing Agent position at Forward Air?
Company Overview :
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation / deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Position : Billing Agent
Core Responsibilities & Duties :
- Manage EDI downloads from customers
- Communicate with internal sales representatives and external agents to confirm shipment charges
- Review courier and agent invoices to verify accuracy, compile necessary documentation, and prepare for billing
- Process courier billing into the JSI invoicing system on a weekly basis
- Handle invoice adjustments as needed
- Maintain accurate records for future reference and follow-up procedures
- Evaluate current billing procedures and identify opportunities for improvement
- Deliver exceptional customer service through professional communication and prompt responses to billing and shipment inquiries
- Ensure customer profiles and established rates are accurate and up-to-date
- Provide coverage for team members during absences, as required
- Prepare and deliver invoice files to customers
- Compile and submit weekly invoices and related files to the accounting department
- Understand shipment tracking and notification procedures
- Foster a team-oriented environment and maintain a collaborative mindset
- Adhere to all company policies and standards
- Other duties as assigned
Qualifications :
What We Offer :
