What are the responsibilities and job description for the Logistics Supervisor position at Forward Air?
Job Description :
The Logistics Supervisor carries a varied set of responsibilities towards the management of fulfillment and distribution needs for a key account within a 35,000 square foot operation. Duties include but are not limited to administering day to day activities to assure inbound and outbound shipments are registered and shipped out within SLA. In addition, maintaining and improving upon Quality Assurance processes, systems, and tasks to exceed expectations for our customer will be a daily occurrence. This role will play a key partnership and collaboration with the site’s Logistics manager to design, implement, and monitor functions to improve on efficiencies. This candidate will need a “role-up-your-sleeves” attitude and be willing to learn the entire business from the ground up in order to cover for administrative workers when they are out to assure steady flow.
Core Responsibilities & Duties :
- Direct point of escalation for customer with direct supervision of 10 account dedicated staff members
- Master all inbound, outbound and inventory management processes to serve as a subject matter expert for the team
- Conduct weekly employee reviews and execute the training and development of account personnel
- Oversee outbound shipping status including but not limited to BOLs, commercial invoices and navigate solutions with international logistics carriers
- Conduct daily inventory audits and oversee regular cycle counting
- Partner with receiving lead to systematically receive inbound containers and partner on special inventory projects
- Serve as point of contact for IT department, solving technical problems affecting operations
- Perform risk assessments, leading investigations to address quality issues
- Perform customer facing functions including video conference meetings, presentations, and (daily) email correspondence
- Perform account specific costing & billing functions
- Prepare monthly and quarterly KPI / metrics for the Logistics Manager on behalf of the account
- Ensure high quality performance, strict process & safety adherence, and continuous improvement
- Other related duties as assigned
Job Requirements & Qualifications :
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