What are the responsibilities and job description for the Ocean Import Agent position at Forward Air?
Company Overview :
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation / deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Position : Ocean Import Agent
Core Responsibilities & Duties :
Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
Invoice shipments
Compile reports and provide support to other staff members
Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management
Work in conjunction with sales and management to establish, implement, and maintain client specific needs
Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
Coordinate the transportation of goods ocean
Prepare and process required documentation for International Import and Export Transportation
Track and monitor shipments, providing regular status updates to customers
Other duties as assigned
Job Requirements & Qualifications :
Bachelor’s degree in business or related field, or equivalent years of experience
Exceptional verbal and written communication skills with the ability to work with all levels of the organization
Complete understanding of export process including but not limited to :
AMS, ISF, and Clearance process understanding
Import process and timing of each operations function
Cargo routing, US rail network for containers, LCL routing
Basic to advanced computer skills
Ability to establish priorities
Previous experience using Cargo Wise
Solid understanding of ocean industry, vendors, routing, and system structure
Proven analytical and problem-solving skills
Demonstrate the ability to work in a fast-paced environment
Minimum of 2-3 years of experience in freight forwarding import and exports
Previous knowledge of cargo operations preferred
Multilingual a plus
What We Offer :
Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
Wellness program
A great place to work with a terrific culture
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger / cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies () " publication
About the Team
