Office Manager

Position: Office Manager

Job Description:

Forward Air is seeking an Office Manager that will be responsible for leading our Atlanta Corporate Office building operations. The successful candidate will demonstrate an ability to operate a switchboard, greet visitors professionally, possess good organizational skills, and have great phone skills.

Core Responsibilities & Duties:

• Analyze and organize office and janitorial operations and procedures such as information management, filing systems, supply requisitions, and other services
• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff
• Monitor and control all vendors of shared services. From vending to trash disposal.
• Maximize office productivity through proficient use of appropriate software applications
• Establish uniform correspondence procedures and style practices
• Create and maintain filing system for records, such as scheduling information, consignee records, shipping/receiving records and customer files
• Maintain contact with customers, ensuring a high level of customer satisfaction
• Other duties as assigned

Requirements:

• Strong customer service skills with focus on performance recognition
• Proficiency in planning written and verbal communications
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web-based applications, etc.)
• Excellent interpersonal skills both written and oral
• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
• Experience working in a corporate office environment a plus

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills

Forward Air is an Equal Opportunity employer

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication