What are the responsibilities and job description for the Supervisor, Collections position at Forward Air?
Position: Supervisor, Collections
Job Description:
The Supervisor, Collections is responsible for overseeing and managing a team of Collection Analysts. This position determines risk by numerous means and establishes new accounts as well as credit limits for new accounts.
Core Responsibilities & Duties:
- Work under the direction of the Manager, Collections for the daily supervision of employees within the Credit & Collections department
- Ensure staff is meeting productivity goals
- Assist in hiring and training of new team members
- Work with collectors to develop best practices
- Assist in direction and guidance in operational procedures
- Weekly and monthly reporting
- Scheduling and time keeping for direct reports
- Recognize and assist collectors in escalating problem accounts in a timely manner
- Communicate with internal customers such as sales and operations to resolve collections issues
- Perform collector account changes in all operating systems
- Other duties as assigned
Qualifications:
- High school diploma or GED equivalent
- Strong communication skills both verbal and written
- Ability to establish and maintain effective working relationships
- Ability to carry out assigned projects to their completion
- Working knowledge of how to identify risk for the company
- Ability to acquire working knowledge of trucking industry
- Advanced knowledge of Microsoft Excel
Skills:
- Ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must have the ability to work in a fast-paced environment
- Strong verbal and written communication skills
- Experience with AS400 operating systems is a plus
- Transportation industry knowledge and experience is a plus
Forward Air is an Equal Opportunity employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication
