What are the responsibilities and job description for the Technical Account Manager (TAM) position at Forward Networks Inc?
Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.
Over the past few years, Forward Networks has received tremendous industry recognition, including "Cool Vendor in Enterprise Networking" by Gartner, "Product of the Year" by Cloud Computing, "Hot Company" by Cyber Defense Magazine, "Enterprise Cloud Computing Software of the Year," and has been named to Fortune's "Best Workplaces in the Bay Area" list.
The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs.
Forward Networks is looking for an experienced Technical Account Manager (TAM).
A Technical Account Manager acts as a trusted advisor and partner to our customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention. The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers' business goals. They provide guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform.
Job Responsibilities :
- Customer Relationship Management : Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact and trusted advisor throughout the customer lifecycle.
- Product Adoption & Value Realization : Drive customer success by helping customers understand and effectively utilize the platform's capabilities, ensuring they achieve their business goals and desired outcomes.
- Account Planning & Growth : Develop and execute strategic account plans that align with customers' goals, identify expansion opportunities, and drive increased platform usage and adoption.
- Customer Advocacy : Act as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs.
- Onboarding & Training : Lead the onboarding process for new customers, delivering high level training to ensure customers quickly become proficient and comfortable with the platform.
- Health Monitoring & Reporting : Regularly monitor customer health metrics, develop customer success plans, and provide data-driven insights and reports to customers and internal stakeholders.
- Collaboration : Work cross-functionally with sales, engineering, and product management teams to align customer needs and drive mutual success.
Required Qualifications :
Preferred Qualifications It's a plus if you also have :
This role is ideal for someone passionate about building strong customer relationships, understanding customer business needs, and ensuring success through technology. If you thrive in a dynamic environment and have a customer-first mindset, we encourage you to apply.
The expected On-Target Cash Earnings for this role is between 160,000-190,000 per year. Within this range, individual pay is determined by several factors including but not limited to, job-related skills, work experience, and relevant education / training
