What are the responsibilities and job description for the Emergency Assistance Specialist position at Forward Service?
Join Our Team as an Emergency Assistance Specialist!
Are you passionate about helping others and providing exceptional customer service? We're looking for a dedicated Emergency Assistance Specialist to make a difference by assisting customers across multiple counties via video teleconferencing. If you’re ready to thrive in a fast-paced, high-volume environment, while ensuring clients receive the support they need, this could be the perfect role for you!
What You’ll Do:
- Deliver outstanding customer service to Emergency Assistance clients across diverse regions.
- Conduct video-based appointments, ensuring compliance with all DCF policies and Emergency Assistance guidelines.
- Manage a busy call center environment, scheduling appointments and processing requests efficiently using Office 365 and Outlook.
- Make informed decisions about eligibility and payments based on program requirements.
- Track and document all case details with precision in EATS and related databases.
- Maintain a 5-day decision timeline for approvals and denials.
- Stay on top of performance standards and improve efficiency within the team.
What We’re Looking For:
- A customer-first attitude with the ability to handle complex cases with empathy and professionalism.
- Familiarity with Emergency Assistance policies, Office software, and video conferencing technology.
- Strong organization and time management skills with attention to detail.
- Ability to work independently and within a collaborative team environment.
- Knowledge of local community resources and a desire to help clients connect to essential services.
Qualifications:
- Associate’s degree and 2 years of relevant experience or a combination of education and experience.
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Valid driver’s license with an acceptable driving record.
Compensation:
- Starting compensation: $22.64/hour, with the potential for more based on experience.
Why You’ll Love It Here:
- The satisfaction of making a real impact on your community.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
Ready to make a difference? Apply today and start helping those in need!
Salary : $23
