What are the responsibilities and job description for the Air Export Coordinator position at Forward?
Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Position: Air Export Coordinator
Core Responsibilities & Duties:
- Handle tracking, tracing, and data entry on the movement of air cargo shipments to ensure accurate milestones are met
- Maintains effective communication and collaboration with team to ensure daily, weekly, and monthly goals are met
- Communicate with all parties: i.e., air carriers, brokers, warehouses, CFS’s, customers, agents
- Assist export teams on all aspects of cargo transportation and data management
- Attitude and ability to manage high volume communications and data tracking tools
- Provides Air Export services to client companies, ensuring timely and accurate processing of documentation and all other aspects of customer requirements, including, but not limited to, booking shipments, preparing Airway bills, pre-alerts, documentation required for clearance at destination, packing lists, input of data for tracking and tracing shipments, as required
- Adheres to SOPs for routing of shipments according to client instructions
- Responsible for ensuring accurate data entry and communication for Export shipments, including timely update of internal and external milestones
- Responsible for adherence to U.S. customs, TSA, and all other government agencies’ rules, laws and regulations
- Troubleshoot problems – ability to think through exceptions and provide solutions
- Responsible for service processes, continuously striving for improvements to service and quality
- Assists the day-to-day operations of the team to ensure that customer requirements are met
- Other duties as assigned
Job Requirements & Qualifications:
- Minimum of 2-3 years of experience in international export operation
- Previous knowledge of air cargo transportation/operations preferred
- Previous experience with CargoWise is a plus
- Ability to work overtime as needed
- Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
- Strong written and verbal communication.
- Must excel in effectively interacting within a diverse, multicultural environment
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- A great place to work with a terrific culture
Forward Air is an Equal Opportunity employer.
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