What are the responsibilities and job description for the Billing Agent position at Forward?
Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Position: Billing Agent
Core Responsibilities & Duties:
- Manage EDI downloads from customers
- Communicate with internal sales representatives and external agents to confirm shipment charges
- Review courier and agent invoices to verify accuracy, compile necessary documentation, and prepare for billing
- Process courier billing into the JSI invoicing system on a weekly basis
- Handle invoice adjustments as needed
- Maintain accurate records for future reference and follow-up procedures
- Evaluate current billing procedures and identify opportunities for improvement
- Deliver exceptional customer service through professional communication and prompt responses to billing and shipment inquiries
- Ensure customer profiles and established rates are accurate and up-to-date
- Provide coverage for team members during absences, as required
- Prepare and deliver invoice files to customers
- Compile and submit weekly invoices and related files to the accounting department
- Understand shipment tracking and notification procedures
- Foster a team-oriented environment and maintain a collaborative mindset
- Adhere to all company policies and standards
- Other duties as assigned
Qualifications:
- Entry-level position; prior billing experience preferred
- Strong data entry skills with a focus on accuracy
- Proficiency in Microsoft Excel and Word
- Excellent written and verbal communication skills
- Exemplary customer service skills
- Self-motivated, detail-oriented, and professional, with strong problem-solving abilities
- Pride in producing accurate work consistently
- Ability to collaborate effectively with colleagues at all organizational levels
- Positive attitude and a strong drive to excel within the company
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- Wellness program
- A great place to work with a terrific culture
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