Suicide Prevention Specialist

Reports to: Program Coordinator

Location: Crisis Center

Hours: Full time, Monday-Friday, 9am – 5pm

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Provide follow-up services for clients referred that have recently been discharged from a treatment facility. Maintain communication with treatment facilities to receive client referrals, answer questions, and provide training to facilities. Document each phone, text, and chat contact to ensure quality record keeping and seamless reporting.

This role will primarily follow traditional daytime hours to ensure effective communication with treatment facilities during their operating hours. Some flexibility will be required to accommodate training sessions, presentations, and to meet the needs of clients.

Benefits

• This position starts at $19 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Learn more here.
• Generous paid time off, including floating mental wellness days. Full time employees begin at four weeks paid time off per year.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Organized. You possess strong organizational skills and can oversee daily responsibilities.
• Quick thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What you’ll do

• Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines.
• Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
• Provide follow-up services for clients referred that have recently been discharged from a treatment facility.
• Maintain communication with treatment facilities to receive client referrals, answer questions, and provide training to facilities.
• Document each phone, text, and chat contact to ensure quality record keeping and seamless reporting.

What you need

• Bachelor’s degree in human services or related field with.
• Or bachelor’s degree in related field with 30 hours of human service coursework.
• Or bachelor’s degree in any field plus one year of relevant experience.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with the ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Private home office to ensure confidentiality.
• Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit a copy of college degree or transcript as required by licensure for personnel file.
• Live in Iowa.
• Successfully complete the required trainings within required time periods.
• Experience in crisis services preferred.
• Experience in strengths-based practices preferred.
• Experience in conflict resolution and de-escalation techniques preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Background in motivational interviewing preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We’re excited to hear from you! All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letters accepted until position filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Work Location: In person

Salary : $12,000