What are the responsibilities and job description for the Customer Service Representative - IT support Specialist [UDHG] position at Foundation Building Materials?
Position Overview
We are seeking a highly motivated and customer-focused individual to join our team as an IT support specialist. As an IT support specialist you will be responsible for programming and troubleshooting cameras and networks at customer sites for our clients and ensuring their satisfaction with our products and services.
This is a full-time position with competitive pay and benefits.
Key Responsibilities
Answer phones
Perform support for technicians
Program and troubleshoot cameras, PC’s, etc
Create & email work requests
Dispatch technicians nationally
Support technicians remotely
Locate technicians for work nationally
Respond to customer inquiries and provide accurate information about our services
Requirements
Previous experience preferred however not required.
Must be willing to learn and expand knowledge.
Understanding of camera systems is preferred (Bosch and Genetec would be great but understand basics of IP camera systems is required).
Understanding of Windows 10/11 for supporting LP cart PCs
Understanding of basic computer assembly and setup, for LP server troubleshooting and supporting field tech
Basic networking knowledge and setting static networks.
Good communication skills, especially over the phone.
Location
Sheridan, CO onsite.
Schedule
8 hour shift
Monday to Friday
On call
UDHG Benefits
A friendly and supportive work environment
Competitive pay and incentives
For full-time employees, benefits include Medical, Dental, Vision, Life, Disability, and 401(k) plans.
Career growth opportunities
