What are the responsibilities and job description for the Customer Service Representative - IT support Specialist [UDHG] position at Unified Door & Hardware Group?
Unified Door & Hardware Group (UDHG), a Foundation Building Materials company, is a premier distributor and solutions provider for the commercial door and hardware industry across North America. With a focus on quality, service, and expertise, UDHG partners with contractors, builders, and architects to deliver comprehensive door, frame, and hardware solutions for a wide range of projects. Headquartered in New Jersey, UDHG operates with a strong presence across the United States, supported by a team of dedicated professionals. Our Core Values of Safety, Customer Commitment, Teamwork, Integrity, and Excellence serve as the foundation of our success, driving superior service and trusted partnerships throughout the industry.
Position Overview
We are seeking a highly motivated and customer-focused individual to join our team as an IT support specialist. As an IT support specialist you will be responsible for programming and troubleshooting cameras and networks at customer sites for our clients and ensuring their satisfaction with our products and services.
This is a full-time position with competitive pay and benefits.
Key Responsibilities
Unified Door & Hardware Group, a Foundation Building Materials company, is an Equal opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.
Position Overview
We are seeking a highly motivated and customer-focused individual to join our team as an IT support specialist. As an IT support specialist you will be responsible for programming and troubleshooting cameras and networks at customer sites for our clients and ensuring their satisfaction with our products and services.
This is a full-time position with competitive pay and benefits.
Key Responsibilities
- Answer phones
- Perform support for technicians
- Program and troubleshoot cameras, PC’s, etc
- Create & email work requests
- Dispatch technicians nationally
- Support technicians remotely
- Locate technicians for work nationally
- Respond to customer inquiries and provide accurate information about our services
- Previous experience preferred however not required.
- Must be willing to learn and expand knowledge.
- Understanding of camera systems is preferred (Bosch and Genetec would be great but understand basics of IP camera systems is required).
- Understanding of Windows 10/11 for supporting LP cart PCs
- Understanding of basic computer assembly and setup, for LP server troubleshooting and supporting field tech
- Basic networking knowledge and setting static networks.
- Good communication skills, especially over the phone.
- Sheridan, CO onsite.
- 8 hour shift
- Monday to Friday
- On call
- A friendly and supportive work environment
- Competitive pay and incentives
- For full-time employees, benefits include Medical, Dental, Vision, Life, Disability, and 401(k) plans.
- Career growth opportunities
Unified Door & Hardware Group, a Foundation Building Materials company, is an Equal opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.
