What are the responsibilities and job description for the Customer Service Representative position at Foundation & Crawl Space Repair of Idaho?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary focus will be to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive company image. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Handle customer complaints and resolve issues effectively while maintaining a calm demeanor.
- Perform data entry tasks to update customer records and document interactions accurately.
- Conduct outbound calls to follow up on customer inquiries or provide additional support as needed.
- Collaborate with team members to improve processes and enhance customer experience.
- Maintain knowledge of company policies, procedures, and product offerings to provide informed support.
Qualifications
- Previous experience in a call center or customer service environment is preferred.
- Strong phone etiquette with excellent verbal communication skills in English.
- Proficient in data entry with attention to detail.
- Ability to work in an office setting and manage multiple tasks efficiently.
- Familiarity with client services and outbound calling practices is a plus.
- A positive attitude and willingness to learn new skills are essential for success in this role.
- Must be able to work flexible hours as needed.
Join our team and contribute to delivering outstanding service that keeps our customers coming back!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Evening shift
- Morning shift
- Rotating shift
Experience:
- Customer Service: 2 years (Required)
Ability to Commute:
- Meridian, ID 83642 (Required)
Work Location: In person
Salary : $16 - $18
