What are the responsibilities and job description for the Customer Service Representative I - Medical Call Center position at Foundation for Medical Care of Kern County?
Why Work Here?
Foundation for Medical Care of Kern County/HealthEdge Administrators was founded more than 50 years ago and is located in Bakersfield, CA. FMC/HealthEdge works directly with brokers, consultants, general agents and insurance companies to provide the most appropriate healthcare solutions to our clients, concentrating our efforts in each of the communities we serve. We are a small business that is customer-centric, agile, supportive, and with an engaging culture. We envision ourselves as a trusted leader in our healthcare community, demonstrating performance excellence to our employees, providers clients and business associates.
Our work environment includes:
- Modern office setting
- Work-from-home days
- Growth opportunities
- On-the-job training
- Relaxed atmosphere
- Regular social events
Job Summary
This position is responsible for providing excellent customer service and assisting members, providers and business partners with questions regarding benefits, claims resolution, eligibility and billing questions in a fast-paced call center environment. Evaluates needs and provides appropriate information and education to customers on a variety of medical plans. Must maintain a strict standard of confidentiality to ensure that our members’ protected health information (PHI) is secure.
Full-Time position, 8:00 a.m. to 5:00 p.m. M-F. Great work culture, health benefits, 401(k), paid time off and room for growth.
Qualifications
Strong customer service experience in a call center environment is preferred. Professionalism and computer skills required. Knowledge of medical insurance, basic medical terminology and procedures required. Bilingual a plus.
High School Diploma or equivalent. Two years of call center/heavy phones, and professional experience in a medical office required. Healthcare industry experience required. Typing 35 WPM.
* Pay depends on experience qualifications. *
Foundation for Medical Care of Kern & Santa Barbara Counties and HealthEdge Administrators is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $18.73 - $24.71 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Call center: 2 years (Preferred)
- Medical office experience: 2 years (Required)
Ability to Relocate:
- Bakersfield, CA 93309: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $25
