Customer Service Representative I - Medical Call Center

Customer Service Representative - Medical Call Center

Are you a fast learner who thrives in a dynamic environment? Do you excel at multitasking across multiple electronic systems while delivering top-notch customer service over the phone? If so, we want YOU to join our team!

About the Role:

Full-Time position, 8:00 a.m. to 5:00 p.m. M-F. Great work culture, health benefits, 401(k), paid time off and room for growth.

As a Medical Call Center Customer Service Representative, you will be the first point of contact for patients and healthcare providers. Knowledge of medical insurance, basic medical terminology and procedures required. Bilingual a plus. Your primary responsibilities will include:

✔ Answering inbound calls with professionalism and empathy
✔ Assisting patients with scheduling, inquiries, and general support
✔ Navigating multiple electronic systems efficiently to provide accurate information
✔ Adapting to changing processes, policies, and healthcare regulations
✔ Ensuring a seamless and positive experience for every caller

What We’re Looking For:

✔ A quick learner who can adapt to new information and updates easily
✔ Strong multitasking skills—able to work in multiple systems at once
✔ Excellent verbal communication and active listening skills
✔ A problem-solver with a customer-first mindset
✔ Previous experience in a medical office, call center, or customer service role

Why Join Us?

✔ Competitive pay and benefits package
✔ Opportunities for growth and career development
✔ A supportive and collaborative team environment
✔ The chance to make a real impact in the healthcare industry

If you’re passionate about helping others and thrive in a fast-paced setting, apply today!

About Foundation for Medical Care/HealthEdge:

Foundation for Medical Care of Kern County/HealthEdge Administrators was founded more than 50 years ago and is located in Bakersfield, CA. FMC/HealthEdge works directly with brokers, consultants, general agents and insurance companies to provide the most appropriate healthcare solutions to our clients, concentrating our efforts in each of the communities we serve. We are a small business that is customer-centric, agile, supportive, and with an engaging culture. We envision ourselves as a trusted leader in our healthcare community, demonstrating performance excellence to our employees, providers clients and business associates.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities
• On-the-job training
• Relaxed atmosphere
• Regular social events

Foundation for Medical Care of Kern & Santa Barbara Counties and HealthEdge Administrators is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.73 - $24.71 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Preferred)
• Medical office experience: 2 years (Required)

Ability to Relocate:

• Bakersfield, CA 93309: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $25