Practice Manager II

​Job Description:

Work under the direct supervision of the Director and within the established policies and procedures of the organization. Ensure the safe and cost-effective delivery of care within a practice of seven (7) or more providers and/or consisting of two (2) or more locations. Provide supervision responding to the needs of patients, staff, and providers. Manage personnel, fiscal resources, delegation of responsibilities and effective communication.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee daily administrative operations of practice(s) including patient interactions, utilization/optimization of EPIC, clinical workflow, documentation and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters.
• Manage administrative and clinical staff to ensure timely and accurate completion of tasks, customer service excellence and manage efforts to ensure optimal levels of reimbursement.
• Create, monitor and adjust provider schedules to maximize productivity and to increase patient access. Track provider vacation, sick and continuing education hours. Manage physician on-call schedules.
• Responsible for monitoring, developing, and achieving patient experience goals.
• Oversee department staffing and track volume to budget projections, participate in budgetary planning, implementation and monitoring. Research and describe reasons for budget variances. Work with Revenue Integrity to ensure optimal levels of reimbursement.
• Identify new opportunities to advance departmental goals, measure performance and implement quality and performance improvement plans. Facilitate multi-disciplinary participation.
• Foster a cohesive culture through proactive communication, team building and timely follow through.
• Facilitate meetings of staff including regularly scheduled physician, PA/NP, clinical, front office, and full section meetings as needed. Provide agendas, minutes and follow-up communication, as required.
• Support alignment of practice operations through participation in efforts to standardize common workflow. Identify new opportunities to advance departmental goals, measure performance, and implement quality and performance improvement plans.
• Support clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements.
• Support marketing and outreach efforts to raise awareness and cultivate new business. Foster relationships with new and existing patients to ensure highest level of retention and referral. Support efforts to increase referral of new patients. Update website as needed.
• Contribute to the successful implementation and represent practice to organization as active participant in health system improvement projects.
• Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement. Participate in preparation of budget, monitor budget variances, and implement or make recommendations for improvement.
• Provide administrative leadership to other departments (on a limited, temporary or extended basis) upon request and as appropriate/possible.
• Complete and deliver annual performance reviews for clinical and administrative staff. Provide ongoing feedback and implement performance improvement plans as needed. Work with Medical Directors to prepare and execute provider annual reviews.
• Responsible for maintaining Environment of Care (safety) and ensures compliance with policies and procedures, as well as established safety guidelines: HIPPA, OSHA, accrediting entities, and infection prevention policies and procedures. Ensures employees adhere to patient safety guidelines, confidentiality requirements and ensure high levels of customer service.
• Responsible for professional development of staff. Implement staff training and development programs. Provide leadership of workflow improvement programs.
• Payment and EOD balancing; FTE requests, Occurrence reports, office charges and reconciliations. Coordinate referral, access, scheduling, testing and financial reports as needed. Approve provider time sheets, process CME, IT and other requests.
• Ensure timely and thorough completion of payment and EOD balances, FTE requests, open encounter reports, Office WQ’s, Office Charge Reviews, and charge reconciliation. Complete referral, access, scheduling, testing and financial reports as needed. Approve provider timesheets, process CME, IT and other requests.
• Perform other duties as assigned.

ESSENTIAL JOB FUNCTIONS

• Demonstrate ability to foster teamwork and sets expectations for self and others of exceptional service excellence with internal and external customers.
• Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management.
• Excellent interpersonal and communication skills.
• Knowledge of organizational policies, procedures, health care administration systems and objectives.
• Knowledge of health care administration systems.
• Ability to plan, organize, conduct effective meetings and supervise.
• Ability to exercise initiative, sound judgment and problem-solving techniques in the decision-making process.
• Ability to develop and maintain effective relationships with medical and administrative staff, patients and the public.

SCHEDULE: Monday through Friday, days. Must be able to work additional hours as required to respond to the demands of the position. Shared on call rotation required within the Division.

POSITION QUALIFICATIONS

Education

Bachelor’s degree strongly preferred or equivalent experience required.

Licensure/certification

Membership in professional organizations encouraged.

Registered Nurse preferred

Experience

Minimum of three-five (3-5) years of work and supervisory experience preferably in practice management of multiple locations.

Skills

Must be familiar with Windows and other software programs.

Work Shift:

Monday - Friday 8-5pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.