What are the responsibilities and job description for the Teller/Customer Service Representative PT position at Foundation One Bank?
Teller/Customer Service Representative
Overview
Provide exceptional service to our customers while performing various banking transactions. You will assist clients with their financial needs, promote bank products and services, and ensure compliance with all banking regulations. Your ability to build relationships and manage customer accounts will be the key to your success in this position.
Basic Duties
· Process teller transactions accurately and efficiently following bank policies and complying with regulatory requirements.
· Open, close and perform maintenance on accounts including checking, savings, CD’s HSA’s, IRA’s and Safe Deposit Boxes.
· Assist customers with account inquiries, resolving issues promptly and professionally.
· Complete other requests including processing orders for checks and debit cards and helping customers access and utilize technology such as online banking, bill pay and ACH processing
· Answer customer questions and solve problems while contributing to team effort by assisting co-workers and management when needed.
· Provide information about Introduce new products to clients based on determined needs.
· Develop rapport with clients to provide outstanding personalized service, build trust, customer loyalty and satisfaction.
*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.
Knowledge, Skills, and Abilities
Education/Experience:
· High School Diploma or equivalent
· 6 month to 1 year teller experience
Skills:
· Computer skills, including Outlook and Excel
Abilities:
· Exemplary organizational, problem-solving and communication skills
Other Requirements
Must pass background and credit check based on Foundation One Bank’s requirements
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Foundation One Bank recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations.
Foundation One is an Equal Opportunity Employer
Job Type: Part-time
Pay: $18.95 - $21.81 per hour
Expected hours: 25 per week
Schedule:
- Monday to Friday
Work Location: In person
Salary : $19 - $22