PT Customer Service Account Representative

The main purpose of this position is to assist multiple Customer Service Managers in the division with the booking of loads, troubleshooting of problems, load status, and general clerical support.

Essential Job Functions

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

• Books and inputs customer loads with the use of email and the AS400 computer system.
• Answers emails from internal associates and troubleshoots any problems with load status, trailer availability, and all other clerical concerns
• Informs Customer Service Manager of changes to load status, truck and trailer availability, and any other customer service concerns.
• Assists with appointments and inputs data into the AS400 computer system.
• Performs various clerical duties as needed, i.e., report generation, customer TMS closeouts and any other customer TMS administrative needs
• Performs other related duties as assigned by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.
  
  

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Skill in operating a P.C.
• Alphanumeric data entry skills of 6,000 to 7,000kph..
• Skill in operating email system and basic excel files.
• Ability to communicate in a courteous, professional manner
• Ability to problem solve situations dealing with load status and internal inquiries.
  
  

Education And Experience

• High school graduate or equivalent experience.
• Mid-range AS400 and P.C. computer experience.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Zero to one year multi-line phone experience preferred.
  
  

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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