Appointment Center Representative

Are you a tenacious, goal-driven "people person" who thrives in a fast-paced, team-oriented environment?

At Foundation Repair of CA, we are on a mission to redefine the construction industry by providing homeowners with

a remarkable contractor experience. As an Appointment Center Representative, you will be the first point of contact

for our customers---helping them take the first step toward resolving their foundation and concrete concerns.

We are looking for a self-starter who is:

• Resilient & determined-- welcoming challenges and overcoming obstacles with a positive mindset
• Calm under pressure--able to multitask and work effectively in a fast-paced team environment
• Curious & proactive--always looking for solutions and ways to improve
• A standout team player--working cross functionally to serve our clients and support the company's mission
• Goal-oriented & motivated--thriving on hitting and exceeding targets while celebrating shared successes

What We Provide:

• A trusting, respectful, and fun working culture
• The best tools, materials, and training to set you up for success
• A competitive pay and benefits package with commission incentives
• A team you can be proud of
• Opportunities for professional growth within a rapidly growing company

What You'll Do:

• Be the first impression of our company by making and answering calls to set sales appointments
• Work cross-functionally across multiple departments to ensure a seamless customer journey
• Maintain accurate customer records within a Salesforce-based CRM
• Effectively communicate with potential customers, converting inquires into booked appointments
• Be open to occasional overtime when needed to support the team
• Deliver a remarkable customer experience with every interaction

Role Requirements:

• Two or more years of customer service experience
• Exceptional telephone and interpersonal skills--confident, clear, and engaging on calls
• Proficiency in computer programs and applications, with experience using a CRM (Salesforce is a plus)
• Self-driven and tenacious with a positive, can-do-attitude
• Comfortable making a high volume of calls per day to prospective customers

Why Join Us?

At Foundation Repair of CA, we don't just care about our customers---we care about our employees. We believe that

our team is our greatest asset, and we are committed to creating an environment where everyone feels valued and supported.

If you're ready to be part of a team that celebrates success, thrives on collaboration, and is redefining the industry, apply today!