What are the responsibilities and job description for the Commercial Lines Agency Operations Leader position at Foundation Risk Partners?
Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Agency Operations Leader to their team in Central Jersey.
Job Summary :
The Commercial Lines (CL) Operations Leader is key role to the organization. This position works to ensure a positive experience for the customer by coaching and managing other employees. The CL Operations Manager will also assist with the execution of daily operations by overseeing staff training and team building exercises of the Commercial Lines Department. The CL Operations Manager is well informed on the policies and expectations of the company and possesses a strong technical proficiency in Commercial Lines coverage with a thorough understanding of industry forms, policies and a comprehensive understanding of the insurance marketplace.
Essential Functions :
- Actively seeks to resolve any concerns while adhering to the company policy and standards.
- Ensure company goals and objectives are being met by each employee and provide constructive feedback
- Address customer concerns about policies, services rendered or employee interactions
- Train new employees on company standards and procedures, from how to handle a negative client experience to how to properly interact with clients
- Stay abreast of current market conditions while meeting client needs and book of business consistency throughout the department
- Manage time and attendance for direct reports
- Stay abreast of expiration, A / R and other quality assurance control for direct reports.
Competencies & Qualifications :
Education & Experience :
Disclaimer :
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO) :
FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits :
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
