Commercial Lines Operations Manager

The Commercial Lines (CL) Operations Leader is key role to the organization. This position works to ensure a positive experience for the customer by coaching and managing other employees. The CL Operations Manager will also assist with the execution of daily operations by overseeing staff training and team building exercises of the Commercial Lines Department. The CL Operations Manager is well informed on the policies and expectations of the company and possesses a strong technical proficiency in Commercial Lines coverage with a thorough understanding of industry forms, policies and a comprehensive understanding of the insurance marketplace.

Responsibilities :

• Actively seeks to resolve any concerns while adhering to the company policy and standards.
• Ensure company goals and objectives are being met by each employee and provide constructive feedback
• Address customer concerns about policies, services rendered or employee interactions
• Train new employees on company standards and procedures, from how to handle a negative client experience to how to properly interact with clients
• Stay abreast of current market conditions while meeting client needs and book of business consistency throughout the department
• Manage time and attendance for direct reports
• Stay abreast of expiration, A / R and other quality assurance control for direct reports.

Qualifications :

Location : Central New Jersey

Salary : $150K bonus

To apply or for more information, please email your resume to Yisroel@SwiftStaffingGroup.com with the subject line "Commercial Lines Operations Leader (Insurance) - Job #2760368."

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Salary : $150,000