End User Computing Specialist

POSITION SUMMARY:

The End User Computing Specialist position's primarily responsibility is to provide first level support for Foundation Software, Payroll4Construction, Estimating Edge, McCormick Systems and Workmax employees. The End User Computing Specialist will collaborate closely with members of the team to maintain a stable desktop environment that supports the business while proposing and implementing new solutions that enhance business capability and user productivity.

What's great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. How would you like to work for a company that offers manicures and pedicures in the office? We do! How about house cleaning, gas cards, laundry services, and monthly happy hour - we offer all this and more!

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Delivers IT Support relating to technical issues involving Microsoft's core business applications and operating systems, including installation, configuration, and troubleshooting.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or resolutions.
• Clearly communicate status on problems as well as knowing when to escalate service requests that are out of scope to the appropriate teams using the established escalation procedure.
• Champions EUC process and operational improvements and best practices.
• Works with other team members to implement the desktop strategy /roadmap.
• Provides desk-side, phone, and/or remote support for IT or Service Desk related issues in line with Service Level Agreements (SLA's).
• Installs, tests, and configures new workstations, peripheral equipment, and software.
• Performs timely workstation hardware and software upgrades as required.
• Performs password resets, disables users and computer accounts, and updates group membership changes.
• Manages PC setup and deployment for new employees using standard hardware, images, and software.
• Troubleshoots minor hardware (computer and printers) and software malfunctions and corrects them as directed.
• Maintains inventory of all equipment, software, and software licenses.
• Identifies missing knowledge or proven solutions for addition to the knowledge base in Service Desk.
• Maintain current knowledge of relevant technology as assigned.

QUALIFICATIONS:

• Excellent people skills. Flexible, positive, and collaborative attitude; able to work collaboratively and effectively with other groups and teams.
• Strong organizational skills; Must be able to multitask without sacrificing attention to details.
• Strong written, verbal and presentation abilities.
• Able to manage dynamic and high-pressure environment with focus on success and productivity.
• Basic Understanding of support tools, techniques, and how technology is used to provide IT services.
• Ability to break problems down and use a logical process of elimination.
• Must be initiative-taking and have a desire to learn and master new skills.

Working at Foundation

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also a few comforts of home, there is a full kitchen, free coffee, soft drinks, and snacks.

Other employee perks include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental.

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 19-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let's start your future at Foundation!

Foundation Software is an Equal Opportunity Employer.