Patient Access Representative

Job Type

Full-time

Description

Patient Access Representatives (PAR) must have a high level of professionalism, accuracy, and timeliness. Under direction of the Front Desk / Billing Supervisor, the PAR will not only be helpful to patients but other staff members. The PAR must ensure patient's registration is completed accurately and thoroughly. Once patients have completed the registration process, the PAR will alert the medical assistant and / or phlebotomist that the patient is ready for clinical triaging

ESSENTIAL JOB FUNCTIONS :

• The PAR instructs patients to complete medical forms, review patient's account status, update information including address, phone number, and financial classification.
• Representatives will collect payment information, gather, review, and enter patient's insurance, scan all documents to complete registration, and collect / enter co-pay deductibles.
• The PAR will also manage prescription refills faxed from other facilities and place in the appropriate medical provider's mailbox.
• After registration is completed, the PAR will highlight electronically that the patient is ready for clinical triaging and instruct the patient where to proceed next.
• The PAR will have the ability to promote a positive and cooperative work environment by communicating problems and workflow issues with supervisor and / or Medical Director, and handle conflict in an appropriate manner.
• This position also entails being able to float to assist the front desk staff if needed by answering phones, scheduling appointments, checking patient into the computer system
• Must also be able to respect the culture, values and opinions of others.
• Other duties as assigned.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL REQUIREMENTS :

MINIMUM QUALIFICATIONS :