What are the responsibilities and job description for the Housekeeping Supervisor | Full Time position at Founders Inn and Spa Tapestry Collection by Hilton?
Housekeeping Supervisor | Full Time
SUMMARY:
- The Housekeeping Supervisor is responsible for:
- Supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors and public space, assigned to the room attendants and house person staff to maintain high standard of cleanliness.
JOB RESPONSIBILITIES:
- The Housekeeping Supervisor’s primary responsibilities will include:
- Visually inspect suites, guest rooms and corridors for cleanliness and appearance.
- Prepare work orders to shampoo carpets and order supplies to maintain par stock in linen closets.
- Train and monitor performance of room attendants and the house person staff.
- Exercise good judgment, as well as provide organization, instruction, guidance, communication and counseling.
- Assign staff to their designated work areas and ensure that all jobs are completed within the shift.
- Prepare P.M. room status report.
- Take requested inventories of furniture, fixtures, equipment and supplies.
- Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
- Report all maintenance deficiencies in guest rooms, corridors and public space areas to the Engineering Department immediately.
- Expedite special guest requests, such as extra towels, blankets or pillows.
- Assist room attendants and house person in securing all supplies and tools necessary for the completion of their jobs as the need arises.
- Report all suspicious persons or actions, hazardous conditions, etc. to a Supervisor immediately.
- Greet guests in hallways or when passing by.
- Respond to guest questions.
- Provide guest assistance, directions, and information as requested.
- Provide instruction and/or guidance for guest and employee safety in the event of a fire or other emergency situations.
- Other duties as assigned such as assisting Room Attendants or cross-training when necessary.
REQUIRED SKILLS AND ABILITY:
- Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment weighing up to 150 lbs.
- Ability to read and write basic English in order to complete forms such as a room status report.
- Ability to provide clear direction, instruction and guidance to subordinates.
- Ability to organize and prioritize work, and meet deadlines.
- Ability to make sound business decisions and demonstrate good judgment.
- Ability to effectively supervise subordinates.
REQUIRED EDUCATION AND EXPERIENCE:
- Education – High school diploma required.
- Experience – Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
BENEFITS:
- 401(k)
- Medical Insurance (Dental and Vision)
- Weekly Pay
- Hilton Travel Discounts All Over the World
- Paid Time Off
- Growth Opportunities
- Spa and Restaurant Discounts
- 100% Tuition Remission at Regent University
- Complementary Employee Meal Per Shift
