What are the responsibilities and job description for the Spa Front Desk Agent position at Founders Inn and Spa Tapestry Collection by Hilton?
Spa Front Desk Agent
$14 an hour | Part-Time.
BASIC FUNCTION:
- Spa Front Desk Agents are responsible for checking guest in and out of the Spa, oversee retail area, reservation assistance and assist all guests with special requests while maintaining a clean professional and calm atmosphere.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
- High school graduate or equivalent.
- Ability to work in a fast paced environment
- Previous experience in customer service preferred
- Computer knowledge preferred
- Ability to communicate effectively
ESSENTIAL FUNCTIONS:
- Provide a professional and friendly attitude to all customers and employee
- Check guest in and out effectively in Spa Management System
- Meet guest needs: fitness room, locker room, relaxation area
- Knowledge of retail products and services offered in the Spa and Resort
- Maintain a cash bank effectively
- On time attendance and dress code required
- Phone, Online and Walk In Reservations done with professional courtesy
MARGINAL FUNCTIONS:
- Work cooperatively with other departments
- Perform special task as requested by the Director of the Spa, Manager and supervisor
- 3. Maintain the cleanliness and neatness of facility daily
- 4. .Ability to work assigned shift/work schedule.
- 5. .Ability to carry out tasks, written or verbal, as assigned by Management.
BENEFITS:
- 401(k) Matching
- Hilton Travel Discounts All Over the World
- Growth Opportunities
- Spa and Restaurant Discounts
- 50% Tuition Remission at Regent University
- Complementary Employee Meal Per Shift
Salary : $14
