Operations Manager, Fulfillment

WHO WE ARE:

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

WHO WE ARE LOOKING FOR: Operations Manager, Fulfillment Team

POSITION SCOPE: The Operations Manager will report into the Senior Manager of Fulfillment to oversee all operational aspects of the fulfillment team, ensuring efficient product flow, accurate order fulfillment, and timely delivery by managing staff, optimizing processes, maintaining inventory levels, and upholding safety standards at all times while aiming to maximize productivity and cost-effectiveness.

RESPONSIBLITIES:

Staff Management:

• Supervise and lead a team of fulfillment team associates, including supporting hiring, training, performance evaluations, and disciplinary action
• Manage workflow by assigning tasks and managing employee schedules to optimize productivity.
• Foster a positive work environment and promote safety culture.

Operational Efficiency:

• Monitor and analyze key performance indicators (KPIs) including order accuracy, shipping time, and inventory levels.
• Identify areas for improvement and implement process optimization strategies to increase efficiency.
• Continuously review and update operational procedures to ensure compliance with company standards and industry best practices.

Inventory Control:

• Manage inventory levels by monitoring stock levels, identifying potential shortages or risks, and coordinate with purchasing teams.
• Oversee receiving and put-away processes to ensure accurate inventory data.
• Implement cycle counting procedures to maintain inventory accuracy.

Order Fulfillment:

• Oversee picking, packing, and shipping processes to ensure timely order fulfillment.
• Monitor order accuracy and address any discrepancies.
• Coordinate with transportation providers to ensure timely deliveries.

Quality Assurance:

• Implement quality control measures to ensure product integrity and customer satisfaction.
• Investigate and resolve quality issues promptly.

Cost Management:

• Develop and manage operational budgets to optimize resource utilization.
• Identify cost-saving opportunities and implement initiatives to reduce expenses.

Compliance and Safety:

• Ensure adherence to all safety regulations and procedures.
• Conduct safety training and inspections to prevent accidents.
• Maintain compliance with relevant industry standards and regulations.

QUALIFICATIONS:

• Minimum of 5 years previous experience in Fulfillment /Warehouse Operations within a luxury environment
• High School degree required, Associates Degree in Supply Chain Management, Logistics or related area strongly preferred
• Proficiency in Excel, Word and NetSuite or similar business systems
• Familiarity working with shipping vendors/systems
• Ability to quickly learn and apply system capabilities
• Strong attention to detail and organization
• Demonstrated ability to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner
• Ability to lift, bend, carry and move packages weighing up to 25pounds
• Strong leadership and supervisory skills
• Excellent analytical and problem-solving abilities
• Ability to work under pressure and meet deadlines

The appointed candidate will be offered an annual salary between $75,000 - $82,000 plus the opportunity for a bonus, a comprehensive benefits package including: medical, short and long-term disability, various paid time off programs, employee discount/perks and retirement plan.

Our Company’s values:

• We value people: we want each other to be the best versions of who we can be.
• We value our relationships with our employees, suppliers and community.
• We value diversity and promote inclusivity with our words, actions and images.
• We value professional development and personal growth.
• We value community service and philanthropy.
• We value and foster creativity and self-expression.
• We value accountability for ourselves and the collective and show integrity through all our interactions.
• We value storytelling and reading.