What are the responsibilities and job description for the Electrical Service Manager position at Fountain Electric & Services?
Job Description
Job Description
SERVICE MANAGER – Hickory, NC
Fountain Electric and Services LLC is an established industry leader in the electrical trade, with offices in Spindale, Charlotte, Hickory, and Asheville, North Carolina; and in Greenville, South Carolina. We serve both service and commercial construction customers and projects spread across the western, piedmont, and Metrolina regions of North Carolina, and the upstate of South Carolina. Over the course of our 75-year history, we have built our reputation as a company focused on the training, development, and personal growth of our workforce. We hire team members with a commitment and desire to continue their own career development, and who are a fit for a company culture based upon core values of honesty and integrity, mutual respect, pursuit of excellence, and personal accountability. If this describes you, we want to help you maximize your potential.
We are currently seeking a highly qualified and experienced individual to manage our service division operations in our Hickory, NC office. We offer competitive pay, and after a 90-day introductory period, a comprehensive benefits package including paid time off, health, dental, vision, life, and disability insurance, as well as a 401k with employer match.
Minimum Experience Requirements
At least 10 years in the electrical service field, including commercial / industrial maintenance or service, as well as at least 2 years in a management or leadership position directing the work of others.
Job Description / Expectations
The Hickory Service Manager will report directly to the Service Division Manager in our Spindale, NC home office, and will be responsible for the management of the day-to-day operations of service operations in the Hickory area market, including residential, commercial, and industrial service work. The position will be supported by service coordinator(s) and other administrative support staff in the home office. Specific job duties / responsibilities include the following :
- Management and oversight of the Hickory area service technicians and apprentices
- Communication with customers
- Training, mentoring, counselling, and safety of personnel
- Management of materials, equipment, and tools
- Coordination with other departments and divisions
- Manpower allocation and job / project coordination
- Quality of work / service provided to the company’s customers
- Daily, weekly, and / or monthly reporting as requested by the Service Division Manager
- Periodic jobsite inspections and “hands-on leadership”
- Establish performance goals and monitor performance of individual personnel and department
- Overall productivity, profitability, efficiency, and success of Hickory service operations
