Assistant Food and Beverage Manager

Food and Beverage Assistant Manager

Note: this is a full time position with benefits and the schedule is variable. Weekly schedule and total number of hours per week will vary each week depending on business levels.

If you enjoy a fast paced work environment creating the magic of our signature meetings and events, this is the job for you! In this role, you will train, coordinate and support all restaurant and catering operations at Wedgewood Resort, Bear Lodge and the Fountainhead Antique Auto Museum.

This is a year round position with a variable schedule according to the needs of the business. You will average 30 hours per week, making you eligible for all benefits enjoyed by full-time staff. Prior food and beverage experience is helpful, but not necessary. If you are a go-getter with excellent communication, organization and customer service skills, we will gladly teach you what you need to know to excel.

About us

Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately-owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort, and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments, and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease, and maintain. This diversified corporation is also involved in the construction industry with a year-round operation developing commercial properties.

Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American-made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain.

In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks.

Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.

Position Title: Food and Beverage Assistant Manager

Position Summary: Train, coordinate, support and participate in all front-of-the-house catering and restaurant functions. Reports to the Food and Beverage Manager.

Coordinate and oversee all areas of employee onboarding, training and skill refinement. Create schedules and monitor workflow for optimal efficiency and coordinate closely with kitchen staff for a seamless guest experience.

Duties:

• Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance
• Create schedules and monitor workflow for optimal efficiency
• Coordinate closely with kitchen staff for a seamless guest experience
• Assist employees with problem solving and customer relations
• Be familiar with menu items and beverage options
• Direct and assist with catering rooms set up, break down and general cleaning and organizing
• Operate and train others to operate the Point of Sale (POS) system
• Communicate with other hotel employees and managers as needed to meet gust needs and maintain smooth operation of hotel functions
• Oversee pre-opening prep work
• Conduct daily pre-service meetings
• Greet and welcome dining room guests, assist dining room hosts, chart server sections and make changes as needed
• Assist servers and take tables as needed
• Expedite food
• Monitor service levels
• Request help from other departments as needed to support flow of traffic in the dining room
• Cut staff as needed during low-traffic times
• Oversee close day process for servers and verify correct tip and gratuity distribution
• Oversee and verify all cash transactions
• Provide information about the features, services, facilities and amenities of the property
• Operate company vehicle
• Oversee employees assuring adherence to policies and procedures
• Assist with attendance tracking and management
• Observe health and safety precautions required to protect people, and hotel and guest property
• All other duties as assigned

Education, Knowledge and Skills:

• Valid Alaska Driver’s License required
• Clean driving record required
• Previous customer service experience required (hospitality/tourism specific is preferred)
• Supervisory experience preferred
• Computer and Microsoft Office Suite (Word, Excel, Publisher) experience required
• Basic mechanical knowledge preferred
• Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
• Strong written and oral communication skills, to include effectively conveying information to others in large and small groups, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology
• Able to lift 50 lbs. unassisted and 75 lbs. assisted
• Able to perform with sufficient physical ability and mobility to stand or sit for prolonged periods of time; to perform physical activities that include use of legs, arms, fingers, walking, and standing for long periods of time, to include frequently walking up and down stairs; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to travel to other locations; to verbally communicate to exchange information.

Work Values:

• Service Orientation – actively looking for ways to help people
• Concern for Others – being sensitive to others’ needs and feelings, and being understanding and helpful
• Tolerance – accepting criticism, and dealing calmly and effectively with high stress situations
• Dependability – being reliable, responsible, and dependable, and fulfilling obligations Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude
• Attention to Detail – being careful about detail and thorough in completing tasks
• Integrity – being honest and ethical
• Problem Solving – analyzing information and evaluating results to choose and implement the best solution

Work Location: Wedgewood Resort

Hours: Variable – depending on tour group arrival times, to include afternoons, evenings, weekends and split shifts

Uniform: Conservative business casual

Minimum Age: 21

All employees must meet professional grooming standards as per the Fountainhead Development, Inc. Handbook – Employee Personal Appearance.

Fountainhead Development, Inc. is a drug free workplace.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Flexible spending account
• Health savings account
• Paid training
• Professional development assistance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Application Question(s):

• In your own words, tell us briefly what qualities make good leaders.
• Why are you interested in this position?

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Fairbanks, AK 99701: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $90,000