What are the responsibilities and job description for the Veterinary Receptionist/Assistant position at Four Paws Veterinary Clinic?
Are you an outgoing, engaging personality who loves solving other people’s problems?
Are you an organized person who likes systems, procedures, and processes but can still go with the flow when the situation changes?
Do want a job that values, rewards, and promotes people who do quality work?
If so, then read on, we may have just the role for you.
Candidate Requirements
You must have at least 1 year of employment experience in a veterinary clinic.
You must be able to answer basic client questions regarding vaccines, parasite prevention, dentistry, and spays/neuters. If you own pets, they must be up to date on their veterinary care because we believe all pets deserve basic veterinary care.
You are confident with difficult conversations and can maintain a professional demeanor while showing empathy and compassion.
You must be able to handle multiple tasks at once and prioritize tasks effectively.
It would be great if you have experience working with Avimark or a similar veterinary practice management software. If you have experience with social media marketing, that is a plus.
Most importantly, we are looking for someone who can fit our team culture and values. We all know how awesome it can be to work with people who just seem to get us. Here is what matters most to us as a team:
1. We believe there is always more to learn, which will help us grow.
2. Comprehensive care for patients, clients, and staff is the core of what we do.
3. We hold truth and transparency as moral imperatives.
4. Effective communication is the foundation for all successful relationships.
5. We achieve more together than individually.
Benefits and Wage
$19-$21 depending on experience.
Full Time Benefits Include:
Health insurance, vision insurance, dental insurance, pet healthcare discounts, 8 days PTO, paid holidays. After 1 year, you are eligible for our Safe Harbor 401K with a 4% match and profit sharing.
Job Summary
Four Paws was purchased by Dr. Prince and Dr. Maguire in 2016 and over the last 7 years has nearly tripled in size. Our patients are our focus and we believe this is key to our success. We are an independent practice, thriving and growing, because we are dedicated to our patients, clients, and employees.
At our clinic, we have all the equipment you would expect in a modern veterinary clinic. We utilize computerized medical records, have a robust training system, and encourage our support staff to do meaningful work within their job roles so we can provide excellent care for our patients.
In terms of culture, you can expect a friendly, welcoming, collaborative environment. We ask each other questions daily and give and receive feedback regularly. We value a team effort with respect to patient care and client service. We are confident yet able to admit mistakes and expect open, honest communication.
Candidate Duties
As a veterinary receptionist, you serve as the first point of contact for clients and their pets, playing a crucial role in providing excellent customer service and facilitating smooth operations within the veterinary clinic. Primary job responsibilities include: scheduling appointments via phone, e-mail, and text; maintaining accurate medical records; processing payments accurately; serving as a communication liaison between all team members and clients; multitasking and problem solving to ensure optimal client service; and maintaining a professional demeanor in all situations.
Additional job duties include: cleaning and maintaining the reception area, performing follow up calls, maintaining the appointment calendar, and assisting in other areas of the hospital as needed.
At a veterinary clinic, there is always something to do. This is not an exhaustive list and the people who are self-motivated are the ones who rewarded.
What’s The Next Step?
If after reading all of this you might be interested, then please include a resume AND cover letter explaining why you would be a great fit for the team and the role.
All applications handled in strict confidence.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Veterinary clinic: 1 year (Required)
Work Location: In person
Salary : $19 - $21
