What are the responsibilities and job description for the Hotel Front Desk Clerk position at Four Points by Sheraton Detroit Novi?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Clerk will manage guest check-ins and check-outs, handle reservations, and address any inquiries or concerns to enhance the guest experience.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage guest check-outs efficiently while ensuring all billing is accurate.
- Handle reservations and cancellations through phone systems and online platforms.
- Provide information about hotel services, local attractions, and dining options to enhance guest experience.
- Address guest inquiries or complaints promptly and professionally to ensure satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain an organized front desk area and ensure all supplies are stocked.
- Collaborate with housekeeping and maintenance teams to fulfill guest requests effectively.
- Uphold hotel policies regarding safety and security while maintaining confidentiality of guest information.
Qualifications
- Previous experience in hotel management or front desk operations is required.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Familiarity with hospitality software systems is a plus; training will be provided as needed.
- Multilingual abilities are highly desirable to accommodate diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Hotel: 1 year (Required)
Work Location: In person
Salary : $17 - $17
