What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton Inn & Suites by Hilton?
Looking for serious candidates only! Must work weekends!
We will have rotating weekends 7 AM to 3 PM, 3 PM to 11 PM.
Job Overview:
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Utilize phone systems effectively to manage incoming calls and relay messages promptly.
- Collaborate with housekeeping and maintenance teams to address guest needs swiftly.
- Uphold high standards of phone etiquette while interacting with guests over the phone.
- Assist in resolving guest complaints or issues with professionalism and courtesy.
Experience
- Previous experience in a front desk role within the hospitality industry is preferred.
- Familiarity with hotel reservation systems is a plus.
- Strong understanding of hospitality management principles.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- Excellent phone etiquette and interpersonal skills are essential for effective guest interactions.
- Experience in hotel environments is highly desirable.
Join us as we strive to provide memorable experiences for our guests through outstanding service!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
Ability to Commute:
- Wixom, MI 48393 (Required)
Work Location: In person
Salary : $14 - $17
