What are the responsibilities and job description for the Hotel Receptionist position at Four Points by Sheraton Detroit Novi?
Job Overview
We are seeking a dedicated and friendly Hotel Receptionist to join our team. This role is pivotal in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a passion for hospitality, and the ability to handle various front desk operations efficiently. As the first point of contact for guests, the Hotel Receptionist will play a crucial role in guest relations and overall satisfaction.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all necessary information is collected accurately.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Address guest inquiries and resolve issues promptly to ensure satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain the front desk area, ensuring it is organized and welcoming at all times.
- Manage phone calls with professionalism, providing excellent phone etiquette.
- Collaborate with housekeeping and other departments to fulfill guest requests effectively.
- Assist in maintaining guest records and confidentiality.
Experience
- Previous experience in a hotel or hospitality environment is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with front desk operations and hotel management systems is an advantage.
- Excellent communication skills, both verbal and written, are essential.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Hotel Receptionist and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $16 - $17
