What are the responsibilities and job description for the Weekend Front Desk Agent position at Four Points by Sheraton Detroit Novi?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing front desk operations, handling guest inquiries, and contributing to the overall guest experience in our hotel.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle reservations, cancellations, and modifications using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Maintain a clean and organized front desk area while adhering to hospitality standards.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
- Assist in resolving guest complaints or issues with professionalism and courtesy.
Qualifications
- Previous experience in guest services or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is an advantage.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
- Multilingual abilities are a plus, enhancing communication with international guests.
- Proficiency in phone systems and hotel management software is desirable.
- Excellent organizational skills with attention to detail in managing guest requests and reservations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed in the hospitality industry.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Morning shift
Ability to Commute:
- Novi, MI 48377 (Required)
Ability to Relocate:
- Novi, MI 48377: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
