Rooms Operations Manager | Four Points by Sheraton Tucson Airport

Description

SUMMARY:

Responsible for operating and managing the day to day operations of the Housekeeping and Maintenance departments in an efficient manner within the department budget and exceeding brand standards requirements for Quality Assurance in Guestrooms, Public Areas and building preventative maintenance programs.

ESSENTIAL FUNCTIONS:

• Responsible for hiring, training, counseling, scheduling, and conducting performance reviews of the housekeeping and Maintenance staff.
• Responsible for all payroll related administration functions for department personnel.
• Responsible for managing the inventory by supervising the purchase of equipment for the Housekeeping and Maintenance departments.
• Maintain the budget checkbook, writing, and explaining necessary variances and responsible for processing accounts payable
• Responsible for the daily distribution of work assignments. Manage paperwork and administrative requirements.
• Responsible for the performance of daily rooms/suites inspections, hotel grounds, and building exteriors on daily, weekly, and monthly basis to ensure QA standards are met, keeping accurate records for each attendant and follow-up issues.
• Responsible for the ongoing training and development of room/suite attendants inspectors/inspectors and maintenance associates, under the guidance of the General Manager.
• Ensure PM programs on Laundry, HVAC, Ice Machines, Fire Extinguishers, Fires/Smoke, Sprinklers System, Plumbing, and Lawn equipment are performed on schedule and as required by manufacturer and local authorities.
• Educate department personnel on emergency procedures and safety precautions.
• Maintain key control logs.
• Conducting regular inventories to ensure par levels of equipment and supplies are always on hand.
• Developing employee's attitudes of attentiveness to and anticipation of guests' needs.
• Communicate with the front desk and other departments to ensure that special request made by the guests are met.
• Administer the guest "Lost and Found" program. Ensure that the staff follows those policies.
• Knowledgeable of the hotel safety procedures. Responsible for proper administration of the key control policy.
• Responsible for the completion of maintenance work orders and ensuring high-quality completion.
• Communicate with the sales department and front office to coordinate any meeting room needs.
• Communicate with the front desk any changes in room status.
• Carry out any reasonable request by management that I am capable of performing.

ESSENTIAL FUNCTIONS:

• Hire, train, counsel and motivate strong departmental teams
• Develop departmental schedules to ensure staffing is adequate and within budget guidelines
• Perform hotel forecasts
• Process Accounts Receivable and monitor the department budgets
• Check all daily reports and respond accordingly to findings
• Ensure guest special requests are fulfilled
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor posting of guest charges to minimize lost revenue
• Monitor room availability and utilize Marriott systems to ensure the hotel is maximizing room revenue
• Update property management system's availability from cancelations and arrival and departure changes
• Ensure that an effective cash control system is in place and that all credit card and check cashing policies are followed
• Oversee GSS scores for the entire hotel and prepare action plans with departmental leaders for improvement
• Focus on employee morale and attitude to develop a culture where customer service is the focus and ensure an employee attitude of attentiveness and anticipation of guest needs
• Ensure all departments are in compliance with all required training
• Oversee the preventative maintenance program with the Engineering team to ensure ongoing compliance
• Conduct frequent Housekeeping, Food and Beverage, Maintenance, and Front Office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Educate department heads on Emergency Procedures and ensure all employees are properly trained in these procedures
• Use the LEARN Model for all guest recovery incidents that occur
• Always have a friendly and welcoming demeanor when interacting with our guests
• Establish effective departmental communication through active use of Quore, departmental meetings, and ongoing coaching and counseling
• Create employee engagement activities and reward recognition for outstanding efforts by staff
• Develop and maintain hotel programs to assure that the Quality Assurance Program criteria are met
• Take a leadership role in all Human Resource functions including; coaching, counseling, and discipline, training, employee relations, safety, worker's compensation and recruiting
• Participate in the MOD program. Working regular weekends will be required
• Carry out any reasonable request by management that you are capable of performing

Requirements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching

Work Location: In person

Salary : $50,000 - $55,000