What are the responsibilities and job description for the Front Desk-Box Office Clerk position at Four Queens Hotel and Casino?
Sell show and concert tickets. Have the ability to describe and give general information on current and future shows.
Qualifications
Education
High school diploma or the equivalent.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Specialized Work Experience
Must be able to have accurate financial accounting.
Must be able to run credit card charges.
Must have cash handling experience as well as cash register proficiency.
Provide guest with general information.
Complete daily administrative paperwork required.
Excellent customer service is a must.
Be organized and able to multitask
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
