Position Overview :
The primary responsibility of the Clerk - Box Office is to assist guests with ticket purchases at all Box Office locations. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities :
- Process information according to established guidelines or procedures. Compile data and prepare reports or summarize results.
- Engage in mathematical calculations to determine actions to be taken or records to be affected. Classify, store, retrieve, and update information. Examine incoming material and code it numerically, alphabetically, by subject matter, or other specified system.
- Search for and investigate information contained in files. Adds additional data to file records, complete reports, keep files current, and supply information from file data or electronic data files.
- File hard copy or maintain electronic record of correspondence, cards, invoices, receipts, and other information; and / or records in alphabetical or numerical order, or according to subject matter or other system.
- Classify material when classification is not readily discernible. Dispose of obsolete files in accordance with established retirement schedule or legal requirements.
- May involve data entry, word processing, sorting mail, and operating copy or fax machines. May copy records on photocopying or microfilming machines. May generate labels or reports. May make calculations to keep files current. May be designated according to material filed.
Additional Duties & Responsibilities :
Services guests in accordance with Venetian Hospitality Standards, Policies and Procedures.
Maintains accurate financial transactions while adhering to cash variance policies and procedures. Assists Supervisor with the day-to-day operation of the box office and call center.Maintains a positive attitude conversing with guests during call center operations while maintaining productivity in association with giving accurate sales and availability information. Complies with all operational requirements as assigned.Maintains a positive work environment promoting a team atmosphere and provide assistance to co-workers as needed. Works closely with Casino Marketing, Ticket Brokers, Showroom Supervisors and Venetian Management.Reports to work on time, in a well maintained uniform, with all necessary equipment or tools required to perform essential job functions.Must be regularly checked by supervisor to ensure proper handling of equipment or tools and proper lifting techniques.Safety is an essential function of this job.Consistent and regular attendance is an essential function of this job.Performs other related duties as assigned.Additional Duties & Responsibilities :
Company Standards of Conduct :
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities :
Minimum Qualifications :
21 years of age.Proof of authorization / eligibility to work in the United States.High School diploma or equivalent.Must be able to obtain and maintain any other certification or license, as required by law or policy.Must have at least 6 months box office; call center and / or customer service experience.Must have prior cash handling experience and be able to type 40 wpm.Ability to communicate clearly and effectively in English, both in spoken and written form.Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.Must be able to work varied shifts, including nights, weekends and holidays.Physical Requirements :
Must be able to :
Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.Physically access all areas of the property and drive areas with or without a reasonable accommodation.Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.Work in a fast-paced and busy environment.Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
