What are the responsibilities and job description for the Surveillance-Lead Observer position at Four Queens Hotel and Casino?
Must have the aptitude to learn all casino games and understand the basic strategy of each game. Adequate math skills required for position.
Qualifications
Education
High school diploma or the equivalent.
ESSENTIAL FUNCTIONS: Maintains strict adherence to the confidentiality of all departmental and Binions information. Maintains close observation on all casino table activities from the monitoring system Utilizes necessary equipment to identify, record, and document illegal and unusual activities occurring in the casino slot areas, slot booths, and cage areas. Reports all illegal and unusual activities to the appropriate authorities. Knows casino control laws and attendant regulations, as well as, Binions internal controls, policies and procedures. Part time or extra board employees may be called as needed for all days and shifts. Position involves extensive periods of sitting. Willing and able to work overtime or different shifts with little notice.
Licenses
Gaming Registration
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Specialized Work Experience
QUALIFICATION STANDARDS: Education: High School Diploma or equivalent: College courses in related subject area preferred. Experience: One (1) year in surveillance system operations of gaming operations preferred but not entirely necessary. Certifications/Licenses: Gaming Registration
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
