What are the responsibilities and job description for the Core Agent position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Our Vision
We are New York’s Luxury Lifestyle Icon.
Our Mission
To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
Our Purpose
To Enrich the Lives of Employees, Guests and the Community around us
Our Values
We think differently
We are client obsessed
We have passion
We own it
We Truly Care About Each Other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Core Agent who share a passion for excellence and who infuse enthusiasm into everything they do. Our Core Agent have the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Core Manager. Work authorization for the location is required.
This position reports to the Core Manager. Work authorization for the location is required.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Core Agent, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
In this position you will report to the Core Manager.
Work authorization for the location is required.
AWARDS
Forbes 5 Stars Hotel & 5 Stars Spa
Forbes employee of the year 2020
AAA 5 Diamonds
Virtuoso Best New Comer 2017
Who You Are
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
Basic Purpose
Core Agent is responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service.
We are looking for an individual who poses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve and have a passion for service and hospitality. You will be a willing team player, comfortable with computer systems as well as communicating over the telephone.
We are looking for candidates who have excellent personal presentation and interpersonal skills. The ideal candidate will also have a pleasant voice and a positive attitude.
This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. The ideal candidate will also have solid food and beverage knowledge. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
What To Expect
The 3 C’s are the defining characteristics of our brand and drive everything we do and say:
We foster connections to people and place. We cultivate craftsmanship and mastery. We celebrate character and personality.
We are powered by people and our culture enables everything we do.
Four Seasons opens a career like no other – experience exceptional people, places, and development that help you reach your potential.
Four Seasons is the place to grow craftsmanship, develop personal excellence, and nurture a love of hospitality.
Our people don’t just report to their jobs – they show up for their passions
You will be part of a team with a clear Vision, a solid Purpose and where our Values drive everything we do
You will be able to indulge your passion for excellence and have the ability to impact people’s lives for the better and truly make a difference
A place where you can achieve your potential and become the best version of you – with leaders who are invested in your career with future opportunities across the Four Seasons brand
A place where you can truly be you
Where your opinion matters and your voice will be heard
Where you can influence your work environment and shape the journey to realizing our Vision
Where you can join employee led committees focused on Elevating our Product and Driving Revenue
Where we appreciate your hard work and commitment and recognize this through a competitive reward program, a robust benefit plan and delivering on our Employee Value Proposition
We look forward to receiving your application.
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Hourly Rate of pay Range- $30-$39
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Our Vision
We are New York’s Luxury Lifestyle Icon.
Our Mission
To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
Our Purpose
To Enrich the Lives of Employees, Guests and the Community around us
Our Values
We think differently
We are client obsessed
We have passion
We own it
We Truly Care About Each Other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Core Agent who share a passion for excellence and who infuse enthusiasm into everything they do. Our Core Agent have the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Core Manager. Work authorization for the location is required.
This position reports to the Core Manager. Work authorization for the location is required.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Core Agent, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
In this position you will report to the Core Manager.
Work authorization for the location is required.
AWARDS
Forbes 5 Stars Hotel & 5 Stars Spa
Forbes employee of the year 2020
AAA 5 Diamonds
Virtuoso Best New Comer 2017
Who You Are
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
Basic Purpose
Core Agent is responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service.
- Ensure our guests are well looked after from the start
- Ensure that all communication channels operate flawlessly, including the hotel’s phone and paging system
- Provide general information about the hotel and assist callers as well as respond to emergencies by connecting to the appropriate individuals by phone or radio
- Act as the friendly and courteous voice of Room Service and Housekeeping Team
- Act as an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists
- Make recommendations to accommodate guests’ preferences and dietary restrictions
- Oversee the entire sequence of service ensuring guest accommodations, calls and food and beverage orders and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
We are looking for an individual who poses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve and have a passion for service and hospitality. You will be a willing team player, comfortable with computer systems as well as communicating over the telephone.
We are looking for candidates who have excellent personal presentation and interpersonal skills. The ideal candidate will also have a pleasant voice and a positive attitude.
This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. The ideal candidate will also have solid food and beverage knowledge. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
What To Expect
The 3 C’s are the defining characteristics of our brand and drive everything we do and say:
We foster connections to people and place. We cultivate craftsmanship and mastery. We celebrate character and personality.
We are powered by people and our culture enables everything we do.
Four Seasons opens a career like no other – experience exceptional people, places, and development that help you reach your potential.
Four Seasons is the place to grow craftsmanship, develop personal excellence, and nurture a love of hospitality.
Our people don’t just report to their jobs – they show up for their passions
You will be part of a team with a clear Vision, a solid Purpose and where our Values drive everything we do
You will be able to indulge your passion for excellence and have the ability to impact people’s lives for the better and truly make a difference
A place where you can achieve your potential and become the best version of you – with leaders who are invested in your career with future opportunities across the Four Seasons brand
A place where you can truly be you
Where your opinion matters and your voice will be heard
Where you can influence your work environment and shape the journey to realizing our Vision
Where you can join employee led committees focused on Elevating our Product and Driving Revenue
Where we appreciate your hard work and commitment and recognize this through a competitive reward program, a robust benefit plan and delivering on our Employee Value Proposition
We look forward to receiving your application.
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Hourly Rate of pay Range- $30-$39
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Salary : $30 - $39
