What are the responsibilities and job description for the Director of Information and Technology position at Four Seasons Hotels Limited?

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role

Four Seasons at The Surf Club

The Director of IT is responsible for providing a high level of operational availability and stability for both standard network and hotel industry specific technology.

What you will do

People Functions

Maintain harmonious and professional relationship with all departments and Home Office.
Must have strong interpersonal skills and be able to relate to all levels of management.
Must be able to assist hotel guests with technical requirements and issues.
Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.

Product Functions

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

Establish and maintain user procedures and hardware familiarization for all systems.

Establish and maintain system security procedures consistent with control requirements and corporate policy.

Maintain accurate records of system files; software and hardware issues and service requirements.

Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).

Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.

As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.

Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.

Profit Functions

Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.

Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.

Implement technology "best practices" from other Four Seasons properties that are workable.

Establish product lifecycle management for hardware / software and 10-year capital planning for technology.

Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.

What you bring

Three years of experience in hotel IT.

College Education or equivalent highly preferred

What we offer :

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Complimentary Parking

Schedule & Hours :

Full Time

Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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