What are the responsibilities and job description for the Rooms Controller position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue - find the best of both big city adventure and a tropical getaway - arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.
About the Role
The Rooms Controller oversees all room blocking processes for incoming reservations, ensuring alignment with hotel inventory. Manage the daily flow of arrivals and departures, considering specific check-in and check-out times. Ensure that Perfect Room Program objectives are achieved and keep the Director of Rooms, Director of Housekeeping, and Director of Engineering informed of any issues affecting the completion of these goals.
JOB FUNCTIONS :
- Oversee room blocking for arriving reservations, ensuring proper inventory allocation
- Manage room assignments, ensuring the best use of available space and revenue optimization
- Monitor daily arrivals and departures, coordinating with front desk staff to accommodate guest needs
- Ensure that all guest room requirements are met, including special requests or preferences
- Collaborate with the Director of Rooms, Housekeeping, and Engineering to maintain room quality and readiness
- Implement the Perfect Room Program, ensuring goals are met and report any issues to the appropriate department heads
- Update and maintain accurate records in the hotel PMS
- Assist in managing overbooking situations and minimize the impact on guest satisfaction
- Support room assignments and alignment with group bookings
- Review daily reports and make adjustments as needed to optimize room availability
QUALIFICATION REQUIREMENTS :
Benefits Four Season Employees Enjoy
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
