What are the responsibilities and job description for the Spa Supervisor position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu's wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.
Responsibilities
- Responsibilities which will include : answering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork.
- Daily communication to all Spa Coordinators and Spa Attendants regarding daily / upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.
- Will be involved in and responsible for the training of all new Spa Coordinators according to the requirements of the Spa and P&C.
- Proactively monitoring the books, and educating Coordinators, to ensure :
- Reservations are complete and correct in order to foresee and prevent glitches and guest complaints.
- Reservations are made with regard to productivity to reduce the amount of down time for Therapists and Aestheticians.
- Hotel Guest reservations are promptly inserted into Key
- Strategic booking practices with regard to productivity and room utilization during peak hours.
- Proactively working with the Lead Therapist and Lead Aesthetician to ensure sufficient staffing levels to meet business demands smooth running of the operation and maintain an open line of communication between the therapist team and the desk staff.
- Assists Spa Manager with group bookings and correspondence.
- Work harmoniously and professionally with co-workers and supervisors.
Preferred Qualifications and Skills
EDUCATION : High School education or equivalent experience.
EXPERIENCE : Requires one year of spa employment within the Four Seasons. Previous Supervisory experience in a related field preferred.
SKILLS & ABILITIES : Requires a working knowledge of computer programs (i.e. Word, Excel, Lotus Notes, B4Time,) Oral and written proficiency in the English language. Superior communications skills. A superior sense of organization and ability to prioritize in a busy environment and patience.
Successful candidates must possess legal work authorization in the United States.
Licenses / Certificates : Liquor Card & TB Clearance
About Four Seasons Resort O'ahu at Ko Olina
On Oahu's sunny western coast - wild, rugged and conveniently close to Honolulu and Waikiki Beach - Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.
Chic and light-filled with vast ocean views, our 371 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort's own beach. They are also able to play tennis and golf, then relax in the Spa - wrapped in the effortless elegance of Four Seasons.
Working at Four Seasons
Four Seasons can offer what many hospitality professionals dream of - an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
Learn more about Four Seasons
http : / / jobs.fourseasons.com
https : / / www.linkedin.com / company / four-seasons-hotels-and-resorts
Learn more about Four Seasons O'ahu at Ko Olina on Social Media
Instagram : @FSOahu
Twitter : @FSOahu
Youtube : https : / / youtu.be / Cz8mTlUK2JI?list=PLZtVoN_vVWF8Rl7HVGcNL2HbJYhmZj_pt
Facebook : https : / / www.facebook.com / FourSeasonsResortOahu
We look forward to receiving your application! Mahalo!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf
