What are the responsibilities and job description for the Home Store Assistant Manager - Arden, NC position at Four Seasons, The Care You Trust?
Our Accolades.
Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.
Our Benefits.
Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:
- Competitive Salaries, Reviewed Annually
- Annual Operational Performance Bonus Opportunities
- $0 Employee Premiums on Medical Insurance
- Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
- Medical & Dental Insurance Benefits First of the Month after Hire
- 403B Retirement Plan with Employer Match
- Generous Paid Time Off Package- 20-29 Days of PTO Per Year
- Up to 6 Paid Holidays
- Employer Paid STD, LTD, & Life Insurance
- Employer Paid Teletherapy & Telemedicine Coverage
- Health & Dependent Care Flexible Spending Accounts
- A Robust Employee Wellness Program
- Up to $3k in Tuition Reimbursement Each Year
Reports To: Home Store Retail Director / General Manager
Status: Non-Exempt (Hourly)
FT, PT, PRN: Full time
Shift: 40 hours per week, 9:00AM-6:00PM, Tuesday - Saturday
Location: Hospice Home Store – Arden, NC
Supervisory Functions:
- Home Store Staff
- Home Store Volunteers
- Home Store Drivers
Position Summary:
The Home Store Assistant Manager provides excellent customer service not only to Home Store customers but to volunteers, staff, and donors at all times by creating an inviting and warm atmosphere. He/she assists the General Manger and Operations Manager to oversee the daily operation of Four Seasons Hospice Home Store. He/she helps to supervise paid staff and volunteers. He/she assists the General Manager and Operations Manager in maintaining store standards through operations and organization of the store, as well as establishing steps to attain and meet store goals.
Essential Duties & Responsibilities:
· Work to achieve performance goals, pursue progress toward individual development plan (IDP) and demonstrate Four Seasons values and competencies
· Understand care, treatment, services & responsibilities of staff and volunteers under their supervision
- Assists Store Manager in overseeing the day to day operations of the Home Store
- Direct the store with the guidance from the Home Store General Manager
- Work to build relationships in our service areas to promote the store in order to increase donations and sales
- Work closely with the volunteer department to obtain new volunteers and to retain current volunteer base
- Ensure adequate staffing coverage by supervising paid staff, volunteers and drivers
- Maintain store inventory by sorting, pricing and stocking donations
- Create inviting store environment for customers by arranging and creating displays to include store promotions
- Assure reasonable pricing of donations by researching pricing on antiques and collectables
- Availability and potential to work in multiple retail locations, to include the Warehouse and Home Store 2
Knowledge, Skills & Abilities:
- Knowledge of antiques and resale business
- Knowledge of eBay
- Knowledge of proper body mechanics
- Proficient in MS Office: Outlook, Word, Excel, etc.
- Excellent organization skills
- Excellent customer service skills
- Excellent interpersonal skills
- Excellent attention to detail and accuracy
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong problem solving and creativity skills
- Excellent written and oral communication skills
- Basic data entry skills
- Ability to motivate teams
- Ability to use good judgment and ask for help when needed
- Ability to work independently with minimum supervision
- Ability to work under pressure to meet deadlines
- Ability to coordinate and follow through on projects
- Ability to take initiative and utilize innovative techniques
- Ability to plan, prioritize and coordinate daily tasks
- Ability to simultaneously manage several projects
- Ability to work flexible hours, if needed
- Ability to participate as a team player
Minimum Qualifications:
Education:
- High School Diploma/GED
Experience:
- Minimum of three years of retail experience
- Supervisory experience
- Some driving and loading of delivery and/or large vehicles (Must be 21 years old to operate a delivery and/or large vehicle.)
Licensures & Certifications: (if applicable)
- Valid driver’s license and proof of automobile insurance
Summary of Physical Requirements:
- Walking, standing, sitting, crawling
- Bending, reaching, flexion/extension of arms, wrist, and feet
- Hand dexterity including pushing/pulling
- Lifting or carrying pushing/pulling of 100 lbs.
Intent & Function:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Other Duties:
- Assist in overseeing website changes that pertain to the Home Store
- Assist in overseeing eBay sales by placing items on eBay and shipping sold items to customers
- Handle operational tasks such as counting out register daily, making up the bank deposit and completing daily banking and financial spread sheets with assistance from or in the absence of Store Manager
- Assist in sales by running the register, listening to customer needs, restocking/racking merchandize as needed
- Adhere to the policies and procedures established for the Home Store
- Maintain confidentiality and adhere to the values of the organization
- Perform other, yet similar, duties as assigned
- Understand care, treatment, services & responsibilities of staff under their supervision
Salary : $600
