What are the responsibilities and job description for the LPN - Hospice Start of Care Coordinator position at Four Seasons, The Care You Trust?
Our Accolades.
Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.
Our Benefits.
Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:
- Competitive Salaries, Reviewed Annually
- Annual Operational Performance Bonus Opportunities
- $0 Employee Premiums on Medical Insurance
- Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
- Medical & Dental Insurance Benefits First of the Month after Hire
- 403B Retirement Plan with Employer Match
- Generous Paid Time Off Package- 20-29 Days of PTO Per Year
- Up to 6 Paid Holidays
- Employer Paid STD, LTD, & Life Insurance
- Employer Paid Teletherapy & Telemedicine Coverage
- Health & Dependent Care Flexible Spending Accounts
- A Robust Employee Wellness Program
- Up to $3k in Tuition Reimbursement Each Year
LPN - Start of Care Coordinator
Reports To: Care Access Manager
Status: Hourly (non-exempt)
FT, PT, PRN: Full-time
Shift: 36 hours per week; Tuesday - Thursday 7AM - 7PM
Location: Flat Rock, NC
Position Summary:
The Start of Care Coordinator is responsible for coordinating all aspects of the referral to admission process to ensure that the services rendered by the admission RNs are both patient centered and cost effective. The Start of Care Coordinator is also responsible for answering all informational telephone calls- being familiar with all services of Four Seasons, taking verbal orders from our referral partners, answering questions related to admissions and/or referrals, scheduling the admission visits, triaging calls and referral needs. The Start of Care Coordinator triages all incoming referrals in coordination with the Care Access Team and admission RNs to ensure immediate responsiveness to best meet the needs of our patients and families. This individual is also responsible for proofing, correcting, and processing the admission paperwork and distributing to the appropriate teams. Assist with Pharmacy Queue Management, Care Experience Calls, Triage or other Care Access tasks during lower referral volumes.
Essential Duties & Responsibilities:
Practice within the scope of licenses, certification, or registration, where applicable, and as required by law and regulation (See Attached Components of Nursing Practice for the Licensed Practical Nurse)
- Obtain all necessary and required clinical information for all incoming referrals in coordination with the Care Access Team
- Obtain and coordinate verbal orders from referral partners as needed
- Contact families and schedule all hospice admissions in coordination with the appropriate regional team
- Complete the medical criteria summary and obtain verbal approval from hospice physician once complete
- Coordinate provider face to face visits with the provider scheduler as required
- Triage all informational calls and coordinate scheduled visits with applicable clinicians
- Daily collaboration with Team Leaders and families to ensure timely start of care for all pending referrals
- Perform other but similar duties, such as providing emergent on call patient needs coverage
- Complete pre-admission screening to determine the correct FS service line
- Coordinate and obtain consents as needed
Knowledge, Skills & Abilities:
- Knowledge of Federal, State and Local regulations and Medicare Conditions of Participation
- Knowledge of HIPAA privacy rules and regulations
- Knowledge of electronic medical records systems
- Operating knowledge of Netsmart computer application
- Computer proficiency in Microsoft Office
- Excellent organizational skills
- Excellent interpersonal skills
- Excellent written and oral communication skills
- Ability to work under pressure to meet deadlines
- Ability to interact with various departments throughout the organization
- Ability to work flexible weekday and weekend hours
- Ability to plan, prioritize and coordinate multiple projects
Minimum Qualifications:
Education:
- High School Diploma/GED
- LPN Degree
- Equivalent Experience
Experience:
- Minimum of 2 years clinical experience
- Minimum of 1 year hospice experience
- Demonstrated superior customer service skills
- Demonstrated skill/expertise in pain and symptom management
- Demonstrated ability to effectively collaborate and facilitate the work of the interdisciplinary group
- Demonstrated ability to execute an effective, supportive, and sensitive response to needs of patients and their families and to staff members
Licensures & Certifications: (if applicable)
- Valid North Carolina LPN license
- Valid driver’s license and proof of automobile insurance
summary of Physical Requirements:
- Walking, standing, sitting, bending, twisting
- Flexion/extension of arms/wrists
- Hand dexterity to include grasping/gripping, pushing and writing
Intent & Function:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate.
Salary : $600
