Assistant Front Desk Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located at the entrance of Georgetown, steps from world-leading institutions and historic monuments, the hotel is located at the crossroads of DC's social and political hubs. Four Seasons Hotel Washington, DC is a timeless luxury experience where the tenured staff leverage a legacy of intuitive hospitality for high-profile guests, including global leaders and captains of industry. Discover modern luxuries at one of the top private fitness clubs and spas in DC and a culinary destination with Michelin-starred chef Michael Mina.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members from around the world create special experiences for our guests through a commitment to luxury with genuine heart. We pride ourselves on creating a fun and supportive environment where our people are motivated to be their very best: where radical empathy, creative bravery and celebrating individuality are at the forefront.

Here Are Some Of The Benefits Our Four Seasons Employees Enjoy;

• Medical & Vision Insurance – 95% Covered! Dental Insurance – 100% Covered & Pet Insurance!
• Complimentary Life insurance
• Short Term Disability Insurance
• Paid Holidays, Sick, and Vacation Time
• 401K Retirement Plan
• Exciting Training and Development Opportunities
• Continual Personal Education Reimbursement Programs
• Complimentary Employee Meals
• COMPLIMENTARY room nights at Four Seasons Hotels around the world
• And much more!

The Opportunity:

Four Seasons is currently looking for a dynamic and passionate Assistant Front Desk Manager. The Assistant Front Desk Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that perform the following duties, and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

• Must be fluent in Written and Spoken English. Additional languages would be beneficial.
• At least one year of experience in a similar role within a five star luxury environment preferred
• Previous administration of persons in lifesaving or property protection situations is ideal
• Experienced in CPR, first aid, fire prevention/fighting and crowd control desired
• A valid full Driver’s License is required.
• Leadership skills to provide direction to the management and employees.
• Has the ability to effectively communicate within all levels of the organization on the status of security, Health & Safety issue.
• Has the emotional maturity to understand the impact and sensitivity of security issues.
• Experience in other areas of the hotel operation s an advantage
• Knowledge of Opera Reservations System is an advantage

Compensation:

$76,000 Annual Salary

Visa Requirements:

Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our Human Resources Office at 202-944-2071 or stop by 1111 29th St NW, Washington DC 20007.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.