What are the responsibilities and job description for the Director of Rooms position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.About the Role:
The Director of Rooms oversees the Rooms Division of the Resort. The Director of Rooms ensures that standards are met, guests and employees are satisfied, and problems are promptly resolved. As well as take actions that maximize the profit of the division and ensure adherence to the hotel’s standards, policies and procedures. The Director of Rooms has strong leadership, interpersonal, and analytical skills, can prioritize and adapt to the operation's changing needs, a solid work ethic, good business acumen, and a passion for hospitality and service.
What you will do:
-Directly supervises the Department Heads of the Rooms Division of the Resort.
-Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives.
-Interviews, hires, and trains the staff.
-Conducts Performance Evaluations and disciplines staff when needed.
-Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
-Will resolve complaints in person, by phone, or through electronic communications.
-Develops relationships with return guests, group contacts, and other guests to provide personalized service.
-Assures that the financial goals of the division and the hotel are being met. -Monitors and controls labor and other divisional expenses such as supplies and equipment.
-Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue.
-Assists in preparing business forecasts.
-Prepares Annual Budget for the division.
-Review and monitor staff schedules in all Rooms Division departments.
-Monitors their activities to ensure standards are met, staff is supported, and guest needs are met.
-Maintains close relationships with retail tenants and concessions to meet revenue and expense targets.
-Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
-Assures that Four Seasons Service and Culture standards are being met.
-Leads and manages in a way that supports Four Seasons’ Brand and Philosophy. -Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.
-Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
-Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters.
-Responds swiftly and effectively in any hotel emergency or safety situation.
What you will bring:
-College degree preferably in hospitality management, tourism, or business management, or equivalent experience.
-Five to seven years of previous in luxury hotel/resort operations management positions.
-Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
-Excellent personal presentation and interpersonal skills.
-Strong leadership and interpersonal skills.
-Excellent guest service and problem-resolution skills.
-Flexibility to meet the demands of a 24-hour operation.
-Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
-Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
-Ability to multi-task in a high-volume and demanding environment.
Some Benefits Four Seasons Employees Enjoy Include:
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year-round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
And so much more!
Visa Requirements:
Visa candidates will be considered for this opportunity.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
