What are the responsibilities and job description for the Director of Rooms position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role
The Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic Rooms Division as Director of Rooms . Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Executive team, the Director of Rooms works across disciplines to deliver an exceptional experience.
What You Will Do
Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
Reviews and monitors staff schedules in all Rooms Division departments. Monitors their activities to ensure that standards are met, the staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.
Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with CORE, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.
Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
The Director of Rooms will demonstrate the following key characteristics:
Applicants are required to have five to seven years' experience with a diversity of Operations management positions. Specifically, excellent knowledge of all aspects of Rooms Division Operations.
Previous Director of Rooms position preferred.
A college degree is required, preferably specializing in hotel/restaurant management, business administration, or equivalent experience.
Requires attention to detail and problem-solving skills, as well as a passion for customer service.
Strong leadership and interpersonal skills.
Flexibility to meet the demands of a 24-hour operation.
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
Excellent personal presentation and interpersonal skills.
Ability to multi-task in a high-volume and demanding environment.
Worked with 3rd party contract service providers.
What To Bring
5 years of experience in Rooms Division (Front Office & Housekeeping), with a focus on delivering authentic and maintaining Forbes recognition programs.
Proven ability to drive results while embodying Four Seasons' values of excellence, warmth, and personalized service.
A college degree is required, preferably specializing in hotel/restaurant management, business administration, or equivalent experience.
Requires attention to detail and problem-solving skills, as well as a passion for customer service.
Strong leadership and interpersonal skills.
Flexibility to meet the demands of a 24-hour operation.
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
Excellent personal presentation and interpersonal skills.
Ability to multi-task in a high-volume and demanding environment.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Discounted Accommodations at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking
Schedule and Hours
This position is a full-time role. Candidates must be able to work mornings, evenings, nights, weekends, and holidays.
